Revolution Digital Services AG seeks a mid-level Phone Support Specialist to provide remote, 24/7 customer assistance via phone and live chat for UK clients.
This position serves as a primary contact point for global users, ensuring they receive prompt and considerate assistance. The specialist plays a key role in maintaining daily support standards and contributes to the team's ability to offer round-the-clock coverage, including compensated night and weekend shifts.
Responsibilities
- Deliver a high-quality experience for UK clients, ensuring they feel safe while using platform features.
- Assist customers through in-app live chat and telephone channels with professional service.
- Act as a representative of the brand in all interactions.
- Work with international colleagues to resolve customer disruptions and issues.
Requirements
- Native-level or advanced English proficiency (C1 or above).
- At least three years of experience in English-language call support.
- A bachelor's degree (provisional certificate is acceptable).
- Strong verbal and written communication abilities.
- Skill in simplifying complex technical or account issues for users.
- Proficiency in writing, analysis, and general IT operations.
- Self-reliant problem-solving mindset.
- Keen attention to detail.
- Empathy and a genuine desire to assist others.
- Ability to manage multiple software platforms simultaneously.
- Self-motivated attitude with flexibility and strong teamwork skills.
Nice to have
- Prior background in banking, financial services, or sales roles.
What the company offers
- Full compensation for night and weekend shifts.
About the company
The support team acts as the voice of the customer, collaborating closely with product developers to enhance user experiences. The organization prioritizes maintaining exceptional service standards that delight users.
- Close collaboration between support and product teams to drive improvements.
- Commitment to delivering high-quality, 'wow-level' customer service.
- Empowering staff to represent the brand positively in all customer interactions.
How to apply
Documents to submit:
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.