Customer Operations Specialist (German speaker)

Lyfegen HealthTech AG seeks a Customer Operations Specialist (German speaker) in CH for a full-time, flexible role. The position involves managing rebate operations, supporting customer onboarding, and handling first-level support with strong communication and analytical skills.

This role focuses on managing operational rebate processes and serving as the primary contact for customers. It supports data analysis, particularly retrospective rebate reviews, and assists in onboarding new clients to the platform.

Responsibilities

• Manage rebate operations independently, ensuring accuracy and timeliness while coordinating with customers, partners, and internal teams.
• Act as the first point of contact for customers, handling support requests professionally and maintaining high service standards.
• Communicate clearly with customers and external parties, responding to inquiries and sharing findings from investigations.
• Work with product and quality assurance teams to resolve complex technical support issues.
• Assist in data analysis projects, especially retrospective rebate analyses for clients.
• Prepare and clean data for analysis using suitable tools.
• Support the onboarding of new customers onto the platform.
• Keep customer-specific documentation and user manuals up to date.

Requirements

• 2–3 years of experience in Customer Operations, Customer Success, or Support roles.
• Experience using support tools such as Zendesk and Jira.
• Strong analytical abilities and technical understanding to troubleshoot platform-related problems.
• Excellent organizational and project management skills.
• Very good written and spoken communication skills in both English and German.
• Ability to work both independently and collaboratively within a team.
• Practical experience with AI tools like ChatGPT, Claude, and Notion AI, along with a proactive approach to integrating them into daily tasks.

Nice to have

• Experience in pharmaceutical reimbursement processes and pricing.

What the company offers

• Join a company dedicated to improving patient access to healthcare.
• Contribute directly to Lyfegen’s growth and success.
• Enjoy flexible working arrangements.
• Be part of an international, high-performing team.
• Access opportunities for professional development and career advancement.
• Receive an attractive and competitive compensation package suited to a fast-growing startup.

About the company

Lyfegen is a global leader in pharmaceutical access and rebate management, offering solutions that simplify pricing agreements and optimize rebates. Its platform is used worldwide by health insurers, governments, hospital payers, and pharmaceutical companies. As the company scales, it seeks passionate professionals to help shape the future of healthcare.

• Lyfegen enables faster and smarter healthcare through pricing, access, and rebate management solutions.
• The platform supports global clients in simplifying complex pricing agreements and improving value creation.
• As a market leader, Lyfegen is expanding its impact and seeking professionals committed to advancing healthcare innovation.