Revolution Digital Services AG seeks a Spanish-speaking Phone Support Specialist for a remote, full-time junior role. The position requires native Spanish and advanced English fluency to provide 24/7 customer assistance.
As the primary contact for a global user base, this role focuses on delivering prompt and thoughtful assistance. The specialist takes ownership of customer inquiries, analyzes issues to find effective solutions, and helps shape daily support processes. The position ensures continuous coverage, including nights and weekends, with full compensation for these hours.
Responsibilities
- Ensure a smooth user experience to build trust in product features
- Handle support requests via in-app live chat, telephone, and email
- Maintain professional and consistent brand representation in all customer interactions
- Work with international colleagues to troubleshoot and resolve user issues
Requirements
- Native or C2-level proficiency in Spanish
- Advanced English skills (C1 level or higher)
- A bachelor's degree (provisional certificate is acceptable)
- Strong written and verbal communication abilities
- Capacity to simplify complex technical or account issues for users
- Solid analytical, IT, and writing competencies
- Independent problem-solving mindset
- High attention to detail
- Empathy and a genuine desire to assist others
- Ability to manage multiple software platforms simultaneously
- Self-motivated attitude with flexibility and strong teamwork skills
Nice to have
- Prior experience in banking, financial services, or sales
What the company offers
- Full compensation for night and weekend shifts
About the company
The company emphasizes a collaborative environment where support staff partner closely with product teams. This cooperation aims to enhance user experiences and maintain a high standard of service quality.
- Close collaboration between support and product teams to refine user experiences
- Commitment to delivering high-quality, 'wow-level' customer service
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