Technical Support Executive - German speaker

Awin AG seeks a German-speaking Technical Support Executive for a hybrid role in Switzerland. The position focuses on technical integration support for top brands, requiring strong analytical and communication skills in English and German.

This position supports the onboarding of major brands onto the Awin Network by delivering advanced technical assistance during the integration phase. The role demands close collaboration with both marketing and technical teams to ensure the successful deployment of custom online tracking solutions. It operates in a dynamic environment where quick problem-solving and clear guidance are essential for client success.

Responsibilities

• Provide comprehensive technical integration support to help clients launch successfully on the Network.
• Serve as a liaison between parties, offering clear and concise technical advice.
• Identify errors in client configurations rapidly and suggest viable solutions.
• Manage objections and negotiate solutions for setups that fall below standard team targets.
• Conduct technical reviews and sign-offs of work performed by other team members.
• Document and escalate platform bugs or technical issues as needed.
• Maintain and update internal and external knowledge base resources.
• Deliver high-level training sessions to internal colleagues.
• Test new platform features and developments to ensure quality.

Requirements

• Proficiency in web technologies including HTML, SQL, and JavaScript, with PHP being advantageous.
• Solid understanding of e-commerce platforms and their operational use.
• Fluent command of both English and German (C1 level or higher).
• Strong analytical abilities combined with a strategic perspective.
• Excellent communication skills, preferably backed by customer service experience focused on relationship building.
• An IT-related degree or equivalent professional experience.

Nice to have

• Prior knowledge or experience with PHP.

What the company offers

• A four-day flexi-week option featuring one lighter or fully disconnected day per week, with full pay and unchanged holiday entitlements.
• A hybrid work model built on mutual trust and flexibility.
• A monthly allowance for running costs and a furniture package to create a comfortable home office.
• Access to wellness initiatives and sports programs to support mental and physical health.
• Extensive training resources through the Awin Academy for professional and personal development.
• A peer-to-peer recognition program allowing staff to reward colleagues with vouchers.

About the company

Established in 2000, Awin fosters a dynamic, social, and inclusive workplace culture. The company places a high value on diversity and inclusion, actively championing uniqueness and authenticity. It welcomes individuals from all backgrounds, identities, and experiences, creating an environment where everyone feels valued.

• A dynamic and social work environment established since 2000.
• Strong commitment to diversity, inclusion, and authenticity.
• Welcoming atmosphere that values all backgrounds and identities.