Customer Support

TUTA AG seeks a Junior Customer Support specialist for a fully remote role in Switzerland. The position involves handling customer inquiries in English and German while collaborating with developers on technical issues.

This position serves as the primary point of contact for both business and private clients, requiring the incumbent to take personal responsibility for resolving user issues. The role is designed to be flexible and family-friendly, allowing the employee to contribute to a growing team while maintaining a healthy work-life balance.

Responsibilities

• Handle customer inquiries via email in both English and German.
• Collaborate with the development team to analyze and troubleshoot technical bugs.
• Keep internal documentation up to date regarding support cases.
• Communicate feature requests and bug reports to the engineering team.
• Verify fixes by retesting reported bugs and new software releases.

Requirements

• Fluency in both German and English.
• Ability to comprehend and clearly explain complex technical problems.
• Strong analytical capabilities.
• Comfort working autonomously as well as part of a team.

What the company offers

• Pay determined by a clear and transparent salary structure.
• A workplace environment characterized by openness and constructive feedback.
• Ergonomic workstations situated with views of greenery and water.

About the company

TUTA AG fosters an open culture that values continuous feedback among its employees. The company prioritizes a supportive environment where staff can thrive through clear communication and mutual respect.

• Promotes an open and feedback-driven workplace atmosphere.