Sales Force Effectiveness Manager / Customer Operations Manager

SimplyVision GmbH seeks a Senior Sales Force Effectiveness Manager in Basel to manage export operations, pricing data, and partner service for global pharmaceutical distribution.

The company requires a professional to oversee the operational backbone of its export business, ensuring that over 150 contracted partners across more than 80 countries receive high-quality support. This role is critical for enabling commercial activities and product supply while maintaining strict compliance with internal controls and external regulations.

Responsibilities

• Analyze pricing and condition data to inform commercial decisions for export activities.
• Manage, update, and monitor master data for prices and conditions in accordance with the Clients Financial Controls Manual.
• Train internal staff on the usage of PricePro and TPES systems to ensure correct operation.
• Review and assist in drafting distribution agreements and other legal documents for customers or specific countries.
• Independently manage all documentation required for export transactions, collaborating closely with various internal departments.
• Verify that commercial offers, tender quotations, pro-forma invoices, and undertaking letters are accurate, complete, and compliant before external communication.
• Issue pro-forma invoices to designated countries to facilitate commercial transactions and import license acquisition.
• Collaborate with Global Pricing and Market Access teams to provide price certificates for new product launches or re-registrations.
• Identify opportunities to simplify processes within NPhS Export Operations.
• Lead process redesign initiatives from initiation through implementation to enhance compliance, quality, efficiency, and customer satisfaction.

Requirements

• A degree in Economics, Business Administration, or Finance.
• Fluent proficiency in English, both written and spoken.
• At least five years of experience in multinational commercial, business administration, or finance roles within the pharmaceutical sector.
• Minimum three years of specialized experience in pharmaceutical export business, with deep knowledge of commercial operations in small and mid-size emerging markets.
• Strong IT skills in PricePro, TPES, SAP (specifically SD and FI modules), and MS Office.
• Proven ability to work effectively in multinational, matrix-style organizations and cross-functional teams.
• Demonstrated project management experience.

Nice to have

• Knowledge of additional languages, such as French, is considered an advantage.

About the company

SimplyVision GmbH is recognized for maintaining high standards of ethics, integrity, and collaboration within its operations.

• The organization is known for its commitment to ethical practices and integrity.
• Collaboration is a core value emphasized across the company.