Senior Product Researcher

Frontify seeks a Senior Product Researcher in the Sankt Gallen area to lead qualitative research, build AI-driven workflows, and partner with product teams to drive evidence-based decisions.

This position merges deep product research with the creation of automated AI workflows, aiming to accelerate how teams gather and use insights. Operating with significant autonomy, the role requires strong judgment and initiative to partner with product trios across the organization, ensuring that customer data translates into clear, actionable product strategies.

Responsibilities

• Collaborate with product trios to provide timely, decision-ready research that shapes product strategy.
• Plan and execute qualitative studies, including customer interviews, synthesis, and structured analysis.
• Conduct competitive and market research to identify trends, opportunities, and evolving customer needs.
• Design and maintain AI-assisted workflows to streamline recruitment, synthesis, analysis, and reporting.
• Develop reusable tools, templates, and frameworks that empower product teams to answer common questions independently.
• Establish quality standards to ensure AI-generated outputs are grounded in real evidence and rigorous practices.
• Enhance how research insights are captured, shared, and reused throughout the organization.
• Present findings in compelling narratives that build empathy for users and drive decision-making.
• Work closely with Product Managers, Designers, Data Scientists, and Engineers to align customer insights with product outcomes.
• Proactively identify opportunities to increase the impact, efficiency, and scalability of research efforts.
• Manage multiple priorities across teams while maintaining high standards for rigor, quality, and speed.

Requirements

• 5+ years of experience in product, user, or market research within SaaS or technology sectors.
• Extensive background in conducting qualitative research and translating findings into actionable recommendations.
• Strong analytical thinking with a hypothesis-driven approach to problem-solving.
• Experience in competitive and market research using reliable, evidence-based methods.
• Natural storytelling ability, with a passion for presenting work and conveying the user's perspective.
• Comfortable collaborating with quantitative researchers, product managers, designers, and engineers.
• Understanding of where automation adds value and where human judgment is essential.
• Experience building, improving, or experimenting with AI-enabled workflows or automation tools.
• Thrives in autonomous environments, defining priorities and driving initiatives independently.
• Enjoys cross-functional work, sharing early drafts, incorporating feedback, and helping teams learn quickly.
• Excellent communication skills to translate complex findings into clear, compelling stories.
• Fluent English speaker.

Nice to have

• Experience with platforms such as n8n.

What the company offers

• A minimum of 25 days annual leave per year.
• Parental, family care, and bereavement leave.
• Daily sickness benefits and accident insurance.
• Paid educational and wellbeing days off.
• Wellbeing, learning and development, and commuter allowance.
• Home office setup budget.
• Pension fund: contributions paid 60% by us and 40% by you.
• Access to exclusive perks and discounts from hundreds of top brands.
• Workation: Work from inspiring locations around the world for up to 45 days per year.
• Invite to our summer company meet-up.

About the company

Frontify fosters a vibrant culture rooted in creativity, collaboration, inclusion, and joy. The company values authenticity, empowering every voice to help shape its future, and is committed to an inclusive hiring experience with support for adjustments during recruitment. The team is social and connected, with Slack channels dedicated to various interests like animals, yoga, or travel.

• Vibrant culture built on creativity, collaboration, inclusion, and joy.
• Authenticity and inclusion thrive, empowering every voice to help shape the future.
• Committed to an inclusive hiring experience with support for adjustments during recruitment.
• Social team with Slack channels for interests like animals, yoga, or travel.