Senior Salesforce Consultant

Senior Salesforce Consultant role at Dentsu International Switzerland AG in Geneva. The position involves leading CRM consulting projects, driving digital transformation strategies, and mentoring junior team members in a hybrid work environment.

Dentsu International Switzerland AG is seeking a Senior Salesforce Consultant to lead consulting engagements focused on CRM capabilities and digital transformation. The role involves advising clients on strategic roadmaps, managing significant project components, and acting as a subject matter expert to drive value generation and business growth.

Responsibilities

• Lead consulting projects aimed at improving client CRM capabilities.
• Develop and guide digital transformation strategies and concepts.
• Oversee major project components and contribute to broader initiatives.
• Advise clients on their digital roadmaps and identify opportunities for value creation.
• Mentor junior consultants and analysts to support their professional development.
• Build recognized expertise in relevant technologies and topics.
• Manage business backlog items and prioritize tasks based on value generation.
• Serve as a subject matter expert during client pitches and business development activities.
• Conduct requirements engineering and create functional specifications for solutions using platforms like Adobe, Salesforce, Microsoft Dynamics, and Sitecore.
• Document and manage functional and non-functional requirements using various techniques.
• Define and enhance industry-specific business processes.
• Support and consult customers throughout their digital projects to ensure optimal customer experience.

Requirements

• Expertise in multiple CRM platforms, with experience in large-scale implementations.
• Proficiency in database knowledge, primarily for understanding data structures in CRM projects.
• Cross-industry expertise, with experience in global or highly regulated industries.
• Ability to configure CRM workflows, automation, and best practice implementations.
• Ability to manage C-level stakeholders and align CRM initiatives with business growth and digital transformation.
• Ability to lead enterprise-wide CRM implementation projects, change management, ensuring stakeholder alignment and adoption.
• Ability to leverage predictive analytics and AI-driven insights for strategic CRM enhancements.
• Ability to lead CRM adoption programs, ensuring best practices and user engagement.
• Ability to lead business process re-engineering, aligning CRM with strategic business goals.
• Ability to define long-term CRM roadmaps, transformation strategies, and global implementations.
• Team player with organizational skills and dedicated to transparency.

What the company offers

• 25 days of holidays
• 2 volunteer days for charitable activities
• 3 extra wellness days on top of vacation days and a Mental Health First Aider and Employee Assistance program
• 40-hour week & overtime compensation
• Flexible working hours model (flextime)
• State-of-the-art, creative office space with ergonomically equipped workstations
• Full access to Dentsu Academy, on-site learning sessions, online language courses
• Referral bonus program
• Workation possibility
• Team events: company parties, monthly breakfasts, aperos

About the company

Dentsu International Switzerland AG is a global leader in digital transformation, commerce, experience design, engineering, digital marketing, data science, CRM, and customer data management. With over 35 years of experience, the company helps brands build loyalty, drive growth, and connect with audiences. Innovation is at the core, pushing the boundaries of customer experience by integrating creativity, technology, and data. The company offers global reach with local expertise, blending global insights with a deep understanding of local markets. The collaborative culture values ideas and contributions, fostering innovation, collaboration, and creative problem-solving.

• Innovation is at the core, pushing the boundaries of customer experience by integrating creativity, technology, and data.
• Global reach with local expertise, blending global insights with a deep understanding of local markets.
• Collaborative culture where ideas and contributions matter, fostering innovation, collaboration, and creative problem-solving.