Senior Solution Architect – Customer Experience

isolutions · Bern

isolutions seeks a Senior Solution Architect in Bern to lead CRM solution design and customer advisory, combining technical expertise with a collaborative, growth-oriented team environment.

As the company expands, this position plays a key role in shaping future customer experiences. The architect will collaborate with a dedicated group of technology specialists, fostering an environment where shared learning and mutual support drive success.

Responsibilities

  • Guide clients through technical workshops focused on Customer Relationship Management challenges.
  • Develop comprehensive system architecture concepts tailored to client needs.
  • Oversee the end-to-end design and deployment of technical solutions.
  • Engage in direct technical discussions with stakeholders to ensure alignment.
  • Stay current with emerging technologies and demonstrate innovative product capabilities.

Requirements

  • Proven experience working with major CRM platforms, including Dynamics 365, Salesforce, or Cobra CRM.
  • A strong enthusiasm for modern technology, particularly within the Microsoft ecosystem.
  • An IT-focused background or a university degree in computer science or business informatics.

Nice to have

  • A willingness to share expertise through written content, case studies, or social channels.
  • A proactive attitude toward continuous personal and professional development.

What the company offers

  • Adaptable working hours ranging from 80% to 100% full-time.
  • Primary office locations in Bern, Zurich, or Basel to suit employee preference.

About the company

isolutions operates with a customer-centric mindset, prioritizing pragmatic problem-solving and the ability to simplify complex technical concepts. The team thrives on challenging one another to deliver optimal results while maintaining a supportive culture that encourages mutual learning.

  • The team actively pushes each other to identify the most effective solutions for clients.
  • Pragmatism and clear communication of technical details are core values.
  • A strong focus on understanding and meeting customer needs quickly.

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