ServiceNow Business Analyst

SUMMIT RECRUITMENT AG seeks a Mid-level ServiceNow Business Analyst in Luzern for an on-site permanent role focused on platform configuration and stakeholder collaboration.

This position centers on the analysis, design, and configuration of the ServiceNow platform to align with specific business needs. The analyst will collaborate closely with both technical teams and stakeholders to ensure the system is optimized, leveraging cutting-edge technology to drive company success.

Responsibilities

• Analyze business needs and configure the ServiceNow platform accordingly.
• Design solutions within ServiceNow that address organizational requirements.
• Partner with stakeholders and technical groups to optimize platform performance.

Requirements

• Demonstrated expertise with ServiceNow, specifically in incident, problem, and change management modules.
• Strong analytical capabilities and problem-solving abilities.
• Effective communication and interpersonal skills.
• A history of successfully delivering ServiceNow projects.
• A degree in Computer Science, Information Technology, or a related discipline.