Team Lead IT Operations & Support

SUMMIT RECRUITMENT AG seeks a Senior Team Lead for IT Operations & Support in Luzern. The role focuses on building a new service team, optimizing processes, and driving automation.

The company is establishing a new service unit and requires a leader to build and guide this cross-functional team. The primary goal is to guarantee seamless operational workflows, maintain high levels of customer satisfaction, and foster a culture of continuous improvement within the IT support structure.

Responsibilities

• Manage and mentor a diverse IT support and operations group.
• Create and refine support procedures across various service tiers.
• Connect and harmonize ticketing platforms and related interfaces.
• Promote the use of automation and AI tools to boost operational efficiency.
• Coordinate knowledge base maintenance and staff training programs.

Requirements

• Degree in computer science, engineering, or a comparable field.
• Demonstrated history of leading IT operations or support departments.
• Fluent proficiency in both German and English.

Nice to have

• Certification or training in ITIL and leadership development.
• Ability to communicate in French.

What the company offers

• Flexible hybrid work arrangement in a modern office environment.
• Competitive pension scheme and additional employee benefits.
• Subsidies for public transport usage and parking facilities.
• Access to on-site fitness centers.

About the company

The client is recognized as a leading Swiss provider of modern outsourcing and platform solutions.

• Focus on modern outsourcing and platform solutions.
• Leading position in the Swiss market.