Technical Customer Service Specialist (Medical Devices)

Responsibilities

• Troubleshoot issues, identify root causes, and provide effective solutions.
• Handle and resolve technical customer inquiries (2nd-level support).
• Collaborate with engineering, quality, and product teams on complex cases.
• Document all inquiries, complaints, and service activities in an audit‑compliant manner.
• Consolidate global complaint data and identify potential trends.
• Communicate clearly with global internal and external stakeholders.

Requirements

• Certified Technician or Electrician, or solid understanding of mechanics and electronics.
• Experience in technical service, repair, or 2nd‑level technical support.
• Strong analytical skills and reliable, audit-proof documentation practices.
• Excellent communication skills in English and German.
• Structured, solution-oriented working style and openness to improving workflows.

What the company offers

• Meaningful activity on products that enable a personalized therapy for patients
• Flat hierarchy, short decision-making processes, interdisciplinary collaboration
• Opportunity to contribute and develop your skills in an agile company