Technical Operations Specialist - Digital Assets

Cryptonow seeks a Technical Operations Specialist in Zürich to ensure daily operational excellence for digital assets across Europe through technical coordination and incident management.

This position serves as a key contributor to the daily operational excellence of all digital asset activities within the European region. The role demands robust technical coordination abilities, enabling the incumbent to lead service teams and external vendors while maintaining high availability in a fast-paced setting.

Responsibilities

• Manage and maintain daily technical operations, including systems, processes, and operational controls.
• Handle system monitoring and alert responses to guarantee service uptime and rapid identification of issues.
• Lead incident management processes, covering troubleshooting, technical escalations, stakeholder coordination, and post-incident reviews.
• Oversee wallet operations by monitoring balances, ensuring operational readiness, managing sweeping, signing transactions, and enforcing controls on critical flows.
• Coordinate operational workflows such as exchange loads and foreign exchange trades to ensure traceability and timely execution.
• Manage ATM field operations, including technician scheduling, ticket prioritization, and hands-on support for setups and maintenance.
• Collaborate with external partners on server security and maintenance to ensure compliance with service level agreements.
• Execute and maintain business continuity runbooks for critical services, including RTO/RPO targets, failover steps, and disaster recovery test evidence.
• Oversee ICT third parties by tracking SLAs and security obligations, coordinating control reviews, and maintaining documentation for vendor risk and audit readiness.

Requirements

• Demonstrated experience in technical operations, support, or production environments.
• Strong troubleshooting capabilities and structured problem-solving skills within high-availability contexts.
• Comprehensive understanding of IT infrastructure, networking, and system monitoring tools.
• Fundamental server administration knowledge, specifically Linux, including routine updates and security patching.
• Familiarity with security best practices and incident response protocols, with the ability to manage operational risk calmly.
• Excellent organizational and coordination skills for managing tickets, vendors, technicians, and cross-team dependencies.
• Detail-oriented, reliable, and proactive mindset, capable of thriving in dynamic, fast-paced environments.
• Fluent proficiency in both German and English.

Nice to have

• Prior knowledge of Bitcoin, blockchain technology, or cryptocurrency operations is highly valued.

What the company offers

• A pivotal role within a rapidly expanding organization, directly impacting high-availability crypto assets.
• Comprehensive exposure to end-to-end digital asset operations, including wallet management, monitoring, and partner coordination.
• A collaborative and dynamic workplace that encourages ownership and autonomy.
• Clear opportunities for professional growth and development.

About the company

Cryptonow is committed to simplifying cryptocurrency access for everyone, envisioning a financial future where digital assets are universally available, secure, and inclusive. The company drives this transformation by empowering individuals to participate confidently in the decentralized economy. Its mission focuses on unlocking the full potential of crypto-assets, integrating them as a trusted, regulated, and seamless component of everyday financial life.

• Dedication to making cryptocurrencies simple and accessible for all users.
• Vision of a financial future with universal, secure, and inclusive digital asset access.
• Empowerment of individuals to join the decentralized economy with confidence.
• Mission to embed crypto-assets as a trusted, regulated part of daily finance.