The Conciergerie Ambassador serves as the primary contact for Universal Genève, managing client inquiries via phone and email while coordinating orders and after-sales support across the brand's network.
Universal Genève is undergoing a significant relaunch, and this position acts as the initial point of contact for the Maison. The Conciergerie Ambassador handles all incoming client communications, ensuring a seamless and professional experience from the first interaction through to order fulfillment and after-sales support.
Responsibilities
- Serve as the primary contact for all client inquiries via phone and email
- Represent the brand with precision and consistency in every interaction
- Provide accurate information on products, services, and processes
- Handle a broad range of client topics, including product information, availability, orders, and after-sales
- Act as a central coordination point, connecting clients with boutiques, HQ, and relevant departments
- Ensure each request is followed through end-to-end, maintaining continuity and accountability
- Support clients in navigating pre-orders, orders, and delivery processes
- Coordinate home deliveries and boutique collections, ensuring clarity and personalization
- Provide guidance on shipping timelines, taxes, and logistics
- Facilitate remote purchases when initiated by the client, ensuring a smooth and reassuring experience
- Capture and maintain accurate client data, including preferences and contextual information
- Record meaningful qualitative insights (interests, previous interactions, expectations)
- Manage client escalations with ownership and composure
- Liaise with after-sales, logistics, and boutique teams to resolve issues
Requirements
- At least 3 years of experience in luxury client services, premium contact centers, hospitality, or coordination roles
- Fluent (native level) in English and at least 1 of the following languages: French, German or Arabic
- Strong communication skills with a clear, structured, and composed delivery
- Highly organized, detail-oriented, and comfortable managing multiple workflows
- A natural sense of ownership, accountability, and follow-through
- Ability to balance process discipline with adaptability and client sensitivity
- A mindset focused on precision, continuity, and quiet excellence in execution
What the company offers
- Home office (depending on position requirements)
- Referral program
- Development opportunities
- Culture of feedback
About the company
The company encourages everyone to bring true authenticity to work and contribute to a shared mission to redefine luxury. The company prioritizes the well-being of its employees by fostering an environment of diversity, equity, and inclusion.
- The company encourages everyone to bring true authenticity to work and contribute to a shared mission to redefine luxury.
- The company prioritizes the well-being of its employees by fostering an environment of diversity, equity, and inclusion.
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.