Vice President, CET Practice

Concentrix Schweiz AG seeks a Vice President to lead its Customer Experience Technology practice, driving growth, AI strategy, and strategic partnerships in a fully remote global role.

The company is looking for an executive to head the Customer Experience Technology (CET) practice within its Technical Products & Services division. In this capacity, the leader will position the organization as a key transformation partner for clients modernizing their customer service and contact center operations, while driving the overall growth and strategic direction of the practice.

Responsibilities

• Develop and expand the CET practice by creating relevant market offerings and generating demand through platform-led solutions.
• Collaborate with sales teams, go-to-market groups, centers of excellence, and alliance partners to refine client engagements and increase win rates.
• Convert emerging trends in customer experience and artificial intelligence into actionable commercial strategies and practical solutions.
• Manage practice performance metrics, focusing on revenue expansion, profitability, partner engagement, and measurable client impact.
• Establish and execute the strategic growth plan for the CET practice, including defining offerings and prioritizing revenue targets.
• Identify untapped market opportunities and transform new client requirements into scalable service propositions.
• Provide executive-level support for strategic deals by delivering compelling presentations and differentiated value propositions.
• Cultivate strong relationships with key technology partners within the customer experience ecosystem.
• Work with partner organizations to create joint go-to-market initiatives and build pipeline.
• Define and articulate the company’s AI strategy and offerings specifically within the CX technology domain.
• Take ownership of financial outcomes for the practice, including growth targets, booking influence, and margin management.
• Prioritize investments rigorously to enhance the scale and profitability of the practice.

Requirements

• 15 to 20+ years of progressive leadership experience in technology-enabled services, platform-driven businesses, consulting, or digital transformation.
• Proven track record of leading or scaling technology-enabled businesses, with accountability for growth, commercial results, and P&L performance.
• Strong client-facing background, including experience conducting executive-level conversations and supporting strategic sales pursuits.
• Experience collaborating cross-functionally with sales, practices, centers of excellence, alliance teams, and delivery organizations in matrixed environments.
• Demonstrated ability to build market-relevant offerings and translate platform capabilities into compelling client value propositions.

Nice to have

• Advanced degree or equivalent professional experience.
• Background in enterprise consulting, business transformation, CX technology services, or platform-led solution environments.
• Experience working with Fortune 500 or similarly complex enterprise clients.
• Exposure to partner ecosystems, alliance management experience, and familiarity with AI-led transformation programs.

What the company offers

• Chance to shape and grow a strategic practice at the intersection of customer experience, technology, and AI.
• High visibility, access to partners, and a commercial mandate to influence strategy and accelerate go-to-market success.

About the company

Concentrix Schweiz AG aims to serve as a trusted transformation partner for clients who are modernizing their customer service and broader customer experience capabilities.

• Focus on being a trusted transformation partner for clients modernizing customer service and CX capabilities.