Associate Director, Commercial Operations

Mirum Pharmaceuticals seeks an Associate Director of Commercial Operations in Zug to drive forecasting, analytics, and competitive intelligence for rare disease treatments.

This position serves as a key commercial operations partner within a dynamic biotech setting. The role focuses on enabling data-driven decisions through rigorous forecasting, market research, and competitive analysis. The incumbent will act as a commercial data steward, ensuring the integrity and utility of business data while collaborating closely with leadership teams across regions.

Responsibilities

• Build, maintain, and refine commercial forecasting models for various brands and markets.
• Collaborate with Country General Managers, Brand Leads, and Finance to create and update mid- and long-range country forecasts.
• Ensure all forecasting processes are transparent, assumption-based, well-documented, and aligned with leadership expectations.
• Identify potential risks and opportunities within forecasts and provide actionable recommendations to support business strategy.
• Define research and competitive intelligence priorities in partnership with Brand Leads and Commercial Leadership.
• Manage the end-to-end research process, including developing briefs, selecting methodologies, handling RFPs, and overseeing vendor delivery.
• Conduct qualitative and quantitative studies, such as market assessments, customer insights, patient journey mapping, and ATU analysis.
• Monitor the competitive landscape via public sources, including clinical trials, regulatory updates, congresses, and market access developments.
• Translate competitive findings into strategic implications for brand planning, forecasting, and launch activities.
• Create and maintain dashboards, reports, and analytics tools to support decision-making at regional and country levels.
• Track and analyze sales performance, market dynamics, launch metrics, and key commercial KPIs.
• Serve as the commercial data steward, ensuring data accuracy, consistency, and governance, including metric definitions and reporting standards.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Data Sciences, or a related field.
• Over five years of experience in commercial roles within pharmaceutical, biotech, life sciences, or healthcare sectors.
• Background in Commercial Operations, Business Analytics, Forecasting, Market Research, Competitive Intelligence, Commercial Excellence, Finance Business Partnering, or Strategy.
• Advanced proficiency in Excel and forecasting model development.
• Strong capability in Power BI, including dashboard creation and data visualization.
• Experience working with cloud-based data platforms such as Snowflake.
• Ability to analyze structured commercial datasets, including sales, account, market access, CRM, market research, competitive intelligence, and performance data.
• Understanding of compliance requirements related to market research, data handling, and pharmaceutical commercial activities.

Nice to have

• Master’s degree.
• Knowledge of SQL, VBA, Python, and how to leverage AI tools.
• Experience with CRM systems like Salesforce or Veeva.
• Familiarity with pharmaceutical data sources, secondary market data, claims data, prescription data, CRM data, or patient-level data.

What the company offers

• Opportunity to be deeply integrated into Mirum’s thriving company culture.
• Remote working allowed according to Mirum policy and to be defined with the reporting manager.

About the company

Mirum Pharmaceuticals is dedicated to transforming the treatment of rare diseases by advancing scientific discoveries into important medicines for patients. The company operates with a focus on care, authenticity, execution, and enjoyment, fostering an environment where team members can make a meaningful impact.

• Dedicated to transforming the treatment of rare diseases and advancing scientific discoveries to become important medicines for rare disease patients.
• Values include: care, be real, get it done, and have fun, seriously.