Client Technical Services Level 1

Arcondis AG seeks a Junior Client Technical Services Level 1 specialist to manage initial user support, account setup, and basic IT troubleshooting in a collaborative environment.

This position functions as the primary interface for professional end users, focusing on account configuration and initial technical assistance. The role is essential for ensuring stable IT operations by providing prompt and effective support for everyday technical challenges.

Responsibilities

• Serves as the initial contact point for employees requiring technical help.
• Records, ranks, and addresses fundamental hardware, software, and connectivity problems, while forwarding complex cases to senior teams.
• Maintains user profiles, oversees system status, and records resolutions for frequent issues.
• Adheres to IT security standards, assists with daily system tasks, and participates in process improvement initiatives.

Requirements

• A university degree in IT, computer science, or a closely related discipline.
• Proficiency in English at a very good level.
• One to two years of professional experience or recent graduation.
• Strong ability to communicate clearly and effectively.
• Demonstrated empathy and patience when assisting others.
• Highly organized approach to managing tasks and priorities.

Nice to have

• Prior background in customer service roles.

About the company

Arcondis AG fosters a workplace culture centered on friendly interactions, mutual assistance, and organizational efficiency. The company prioritizes creating positive experiences for both staff and users within a supportive, collaborative setting.

• Emphasis on friendly and open communication.
• Value placed on helping colleagues and users succeed.
• Importance of staying organized and efficient.
• Commitment to generating positive experiences in a team-oriented environment.