Customer Solutions Manager, Automotive & Manufacturing

Amazon Switzerland seeks a Senior Customer Solutions Manager for Automotive & Manufacturing in Zürich. The role focuses on driving business outcomes for OEMs through technical leadership and stakeholder engagement.

This position operates within complex, undefined environments to drive challenging customer engagements that deliver measurable business results for global automotive and manufacturing original equipment manufacturers. The incumbent builds strategic relationships with key stakeholders, influencing adoption decisions while navigating minimal guidance to achieve transformation objectives.

Responsibilities

• Spearhead customer initiatives characterized by difficult business goals and intricate technical demands for specific workloads.
• Generate business cases to demonstrate customer value realization and support broader transformation targets.
• Establish governance frameworks to ensure alignment and mitigate risks via structured escalation paths.
• Convert technical and business needs into detailed roadmaps for adoption.
• Maintain clear communication channels with management and diverse internal and external stakeholders.
• Identify and deploy improvements to internal and customer-facing processes to enhance execution efficiency.
• Utilize emerging technologies to automate routine tasks and proactively identify potential risks.
• Mentor peers by sharing knowledge and assisting colleagues in overcoming challenges.
• Collaborate across multiple internal teams to demonstrate influence beyond immediate project boundaries.
• Establish credibility with technical and business stakeholders at the initiative level and engage with senior customer contacts.

Requirements

• Over five years of experience leading large-scale technical or engineering programs.
• Demonstrated history of thought leadership, developing business cases, realizing customer benefits, and successfully completing programs.
• At least five years in enterprise IT, either as a vendor, consultant, or through managing technical programs.
• Prior experience in customer-facing roles.

Nice to have

• Possession of AWS or other cloud certifications.
• Understanding of the software development or engineering lifecycle from conception to delivery, or the IT lifecycle.
• Experience coordinating between project teams and customers to address unique customer requirements.

What the company offers

• Access to extensive knowledge-sharing opportunities, mentorship, and career-advancing resources.
• Flexible working culture designed to support work-life harmony.
• Participation in employee-led affinity groups that promote an inclusive environment.
• Engagement in ongoing learning events, including Conversations on Race and Ethnicity (CORE) and AmazeCon conferences.

About the company

AWS values diverse experiences and encourages candidates with alternative paths to apply. The company fosters a nature of curiosity and continuous learning, striving to become Earth’s Best Employer.

• Valuing diverse experiences and encouraging candidates with alternative paths to apply.
• Fostering a nature of curiosity and continuous learning.
• Striving to become Earth’s Best Employer.