Director Global Customer Project Management m/f/d

Besi Switzerland AG seeks a Director for Global Customer Project Management in Steinhausen. The role leads worldwide project execution, team optimization, and financial performance for the Die Attach business.

This position holds comprehensive responsibility for end-to-end customer success, order fulfillment, and margin control within the Die Attach division. The Director serves as the strategic bridge connecting Sales, Product Groups, and Operations to ensure harmonized global processes, high client satisfaction, and strict financial discipline.

Responsibilities

• Direct, standardize, and improve EPM teams and workflows across EU, Asia, and US regions.
• Guarantee uniform execution of customization projects in line with global Besi CPM standards.
• Foster continuous improvement and facilitate best-practice exchange among regional teams.
• Establish, scale, and manage the Key Account Program Management (KAPM) framework.
• Mentor, coach, and lead KAPM direct reports to ensure clear accountability and high performance.
• Resolve customer escalations rapidly by collaborating closely with Project and Product Managers.
• Drive actions necessary to meet overall P&L targets for all Die Attach Product Groups.
• Participate in annual and quarterly budgeting and financial adjustments alongside Product Management.
• Track cost developments against target prices, aligning with design-to-cost activities, and conduct margin reviews.
• Contribute to the annual strategic planning process in coordination with key stakeholders.

Requirements

• Bachelor’s or Master’s degree in Engineering.
• Deep familiarity with the Semiconductor industry, including technical and marketing insights into high-tech machinery.
• Several years of mid-level management experience in complex global organizations with demonstrated people leadership.
• Strong grasp of modern marketing methods and advanced customer interaction abilities.
• Superior communication, negotiation, and relationship-building skills for cross-cultural global stakeholders.

Nice to have

• MBA degree or proven background in business administration and marketing.

What the company offers

• Competitive social benefits package.
• Performance-based employee bonus program.
• Contributions to Reka checks, Faboo, and green benefits.
• Flexible working hours arrangement.