Employee Front Office Collection

Cornèr Bank seeks a Mid-level Employee for Front Office Collection in Wallisellen, CH. The role focuses on credit management, debt collection, and customer communication in German and French.

This position supports the expanding operations in Zurich as part of the Front Office Team within the Dunning & Collection department. The role is designed to manage credit processes efficiently while maintaining high standards in client interactions.

Responsibilities

• Handle phone-based client communication for credit management and debt collection
• Negotiate repayment plans and monitor agreed arrangements
• Coordinate with external debt collection partners and manage assigned mandates
• Apply active listening and analytical evaluation to identify and propose appropriate solutions
• Provide administrative and back-office support
• Collaborate closely with internal teams

Requirements

• Commercial apprenticeship (KV) or equivalent diploma
• 1–2 years of professional experience, preferably in receivables management or financial services
• Languages: German / Swiss German (written and spoken) and French (written and spoken) are mandatory
• Experience in roles requiring regular customer interaction by phone (inbound and outbound communication)
• Excellent communication and negotiation skills, combined with active listening, empathy, and a pragmatic, solution-oriented approach
• Proficiency in MS Office
• Strong team orientation, with the ability to collaborate effectively in a dynamic environment

Nice to have

• Italian language skills
• Additional languages