Head of Design (Remote - Work from Anywhere)

Xapo seeks an Executive Head of Design to lead its global design organization remotely. The role focuses on crafting cohesive, trust-building experiences for financial and crypto products while driving measurable business impact.

The company is looking for a senior leader to take full ownership of the design function across all customer touchpoints, including mobile, web, and client-facing interfaces. This executive position requires translating complex financial and cryptocurrency concepts into intuitive, high-quality user experiences while ensuring design directly contributes to business goals.

Responsibilities

• Establish and drive the long-term design strategy for all client-facing digital platforms.
• Manage design as a core business unit, including headcount planning, prioritization, and delivery execution.
• Define and track key performance metrics, such as task completion rates and design system adoption, reporting quarterly to executive leadership.
• Collaborate with the Marketing department to ensure consistent brand expression throughout the user journey.
• Oversee user research and journey mapping to improve usability in regulatory, private banking, and crypto payment flows.
• Govern and scale a unified design language and Figma-based design system.
• Embed a data-driven culture by making usability testing and customer discovery mandatory steps before product handoff.
• Partner with Product and Engineering leaders to integrate design early in the development process.
• Work with security and AI engineering teams to create safe frameworks for using AI in asset creation and UX personalization.
• Recruit, mentor, and lead a distributed, multi-disciplinary team comprising Product Designers, Researchers, and UX Writers.

Requirements

• Over 10 years of experience in digital design.
• Minimum of 4 years in an executive leadership role (Director or VP) managing diverse design teams.
• Background in high-growth fintech, neobanking, or digital asset platforms.
• A strong portfolio showcasing complex interactive product design with high aesthetic standards.
• Demonstrated success in improving business metrics like conversion, NPS, and task completion through design initiatives.
• Deep understanding of iOS and Android native guidelines and modern web standards.
• Experience in scaling enterprise-grade design systems.
• Familiarity with the specific UX and trust challenges inherent in fintech and digital assets.
• Excellent communication and executive storytelling abilities.
• A leadership style that is operational, direct, and collaborative, suited for a fully remote global team.
• Access to a dedicated workspace and a high-speed internet connection.

What the company offers

• 100% remote work opportunity from any location worldwide.
• Flexible paid time off and autonomy over work schedules.
• Annual budget dedicated to individual learning and professional development.

About the company

Xapo fosters a culture centered on craft, constructive critique, and continuous professional growth. The company values collaboration and high performance, expecting all employees to align with its Values-Driven Leadership principles.

• Emphasis on craft, critique, and continuous growth.
• Collaborative environment with a high-performance team.
• Alignment with Xapo Values-Driven Leadership principles is required.