Head of Groups & Events Sales (m/w/d)

The company seeks an Executive-level Head of Groups & Events Sales to lead revenue targets and strategy for its luxury resort portfolio in Andermatt, CH.

This executive position is responsible for driving the financial performance of the Groups & Events division. The role involves crafting and implementing sales strategies across the entire resort portfolio while ensuring high standards of service and operational excellence.

Responsibilities

• Guide, mentor, and grow the Groups & Events Sales team to achieve performance goals and maintain service quality.
• Cultivate a sales environment focused on customer needs and measurable results.
• Track and improve key performance indicators through ongoing reviews and coaching sessions.
• Maintain uniform sales standards, streamlined processes, and high-quality handling of inquiries.
• Manage the complete sales lifecycle, from initial contact and proposal creation to final event execution.
• Directly handle strategic accounts and major business opportunities.
• Lead client interactions, including site tours, presentations, and contract discussions.
• Ensure a superior client experience at every touchpoint of the sales process.
• Collaborate with Sales, Revenue Management, Operations, F&B, Culinary, Housekeeping, and Marketing departments to guarantee commercial success and smooth event delivery.
• Optimize sales workflows, systems, and tools, such as Opera Cloud.
• Enhance reporting mechanisms, forecasting accuracy, sales materials, and the overall event offering.
• Generate performance reports and business insights to aid strategic decision-making.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Event Management, or a related discipline.
• At least six years of experience in Groups & Events Sales within the luxury hospitality sector, including leadership roles.
• Proven background in luxury cluster hotels with solid understanding of banquet, F&B, and restaurant operations.
• Proficiency in Opera software and experience with budgeting, forecasting, revenue optimization, and event sales processes.
• Strong commercial acumen with an analytical, data-driven, and results-oriented mindset.
• Demonstrated ability to inspire teams through effective coaching and people development.
• Highly organized, structured, and process-focused approach to work.
• Excellent communication, negotiation, and stakeholder management capabilities.
• Fluency in both German and English.
• Advanced IT skills, particularly in Microsoft Excel, PowerPoint, Opera Cloud, and standard sales systems.

Nice to have

• Proficiency in additional languages.

About the company

Andermatt Swiss Alps is dedicated to planning, building, and developing the year-round destination of Andermatt, featuring apartment buildings, hotels, and villas in Andermatt Reuss. The group owns The Chedi Andermatt and Radisson Blu Reussen hotels, an 18-hole, par-72 championship golf course, and the Andermatt Concert Hall.

• Focus on developing a comprehensive year-round destination.
• Ownership of diverse luxury assets including hotels, golf, and cultural venues.