Hypoguide AG seeks a Head of Product Design & UX Research to lead a distributed team across six countries, driving AI-first design strategies and business outcomes for its General Marketplaces division.
This leadership position sits within the General Marketplaces division, which includes platforms such as Ricardo, tutti.ch, and anibis.ch. The role is responsible for guiding a multidisciplinary team of Product Designers, UX Researchers, and a UX Copywriter. The team operates across a distributed structure spanning Switzerland, Serbia, Vietnam, France, Germany, and India, requiring a leader who can manage remote collaboration effectively while maintaining high standards for design quality and user experience.
Responsibilities
- Establish and maintain a unified design and user experience strategy across all General Marketplace platforms.
- Mentor, guide, and develop the performance of Product Designers, UX Researchers, and the UX Copywriter.
- Integrate AI-driven workflows into research, problem identification, solution prototyping, and design execution to boost efficiency.
- Enhance the velocity and quality of discovery and design phases for all related teams.
- Align user insights and research findings with business goals to ensure a strong customer-centric approach.
- Elevate standards for usability, visual consistency, and measurable product impact.
- Collaborate with Product, Engineering, Data, and Business units to improve conversion rates, user trust, satisfaction, and revenue generation.
Requirements
- Minimum of five years in a leadership capacity within Product Design, UX, or adjacent fields.
- Demonstrated hands-on expertise in creating high-quality digital product experiences.
- Deep commitment to customer needs and the ability to convert user feedback into strategic product decisions.
- Outcome-focused mindset with a clear grasp of how design and research drive business success.
- Strong business acumen, specifically in improving key metrics like conversion, trust, satisfaction, and monetization.
- Experience in leading, coaching, and empowering diverse design and research teams.
- Pragmatic leadership style that emphasizes ownership, high performance, and delivery standards.
- Proven track record of adopting AI-first methodologies to accelerate research, design, and team productivity.
- Willingness and ability to work in a hybrid model based in Switzerland.
Nice to have
- Proficiency in German and French languages.
What the company offers
- 30 days of annual leave, with the option to purchase up to 10 additional days.
- Standard 40-hour work week with flexible scheduling, capped at 45 hours.
- Hybrid work arrangement allowing for remote flexibility.
- Extended parental leave: 18 weeks for maternity and 6 weeks for paternity or adoption.
- SBB Half-Fare Card and first-class travel between SMG offices in Switzerland.
- Gender-neutral compensation and transparent career progression paths.
- Choice of laptop (Mac or Windows) and mobile device (iPhone, Samsung, or Pixel).
- An inclusive and innovative environment where employee input is valued.
About the company
SMG is a pioneering network of online marketplaces and a leading European digital company. The company simplifies people’s lives with forward-looking and innovative products. The team environment is dynamic where creativity thrives.
- Better Together
- Aim High
- Act Responsibly
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