Senior/Staff UX Researcher

Nexthink seeks a Senior or Staff UX Researcher in Lausanne to lead strategic research initiatives that shape product evolution and uncover customer motivations.

This position serves as a strategic partner to product and business leadership, tasked with building a robust research program. The role focuses on uncovering deep customer insights to guide investment decisions and ensure the product roadmap aligns with user needs and business goals.

Responsibilities

• Develop and drive a strategic research agenda that provides foundational insights for business and product direction.
• Create and maintain durable customer frameworks, including segmentation models, mental maps, and journey visualizations.
• Build strong relationships with internal stakeholders who manage key customer accounts to ensure trust and collaboration.
• Collaborate with data science, analytics, and field insights teams to combine qualitative findings with quantitative data.
• Prioritize research projects based on potential business impact rather than functioning as a reactive support service.
• Translate research findings into clear strategic recommendations to influence product, design, and executive teams.
• Mentor colleagues across design, research, and product functions to improve overall research literacy within the organization.
• Define and continuously improve the methods, tools, and standards used by the research practice.

Requirements

• 5+ years of UX research experience for the Senior level, or 8+ years for the Staff level, with a history of influencing product or business strategy.
• Demonstrated experience creating customer frameworks (such as mindsets, journey maps, or jobs-to-be-done) that were adopted widely across an organization.
• Practical experience exploring how AI can enhance research operations or data analysis.
• Proven ability to design, validate, and analyze large-scale surveys and telemetry datasets.
• Strong proficiency in both qualitative and quantitative research methods, with comfort working alongside data scientists.
• Excellent communication skills and a track record of influencing stakeholders without direct authority.
• Full professional proficiency in English, both spoken and written.
• Willingness to travel 3 to 4 times per year for customer-related events.

Nice to have

• Background in researching complex B2B or enterprise software, particularly in technical or IT-adjacent sectors.
• Experience establishing or scaling a research practice, including defining methods and tooling.
• Advanced degree in fields such as human-computer interaction, psychology, anthropology, sociology, or statistics.
• Proficiency in French.

What the company offers

• Permanent employment contract with a competitive compensation package.
• Hybrid work arrangement that balances remote work with office presence.
• Flexible working hours and unlimited vacation days, in addition to 25 days of statutory holidays.
• Three paid company volunteer days per year.
• Free access to an on-site fitness center.
• Reimbursement for a half-fare public transport travel card.
• Reimbursement of up to 50% for French language course costs.
• Relocation support for candidates moving from another country.
• Referral bonuses for successful hires after a three-month probation period.
• Regular team events, including pizza talks, team building activities, and office-hosted meetups.
• Snacks such as fresh fruit, cookies, and soft drinks provided in the office.
• A beautiful office location next to the Prilly-Malley train station with views of Lake Geneva.

About the company

Nexthink is a global leader in digital employee experience management software. The company fosters a 'One Team' culture that emphasizes connection, collaboration, and continuous innovation. With employees from over 75 nationalities, the organization is deeply committed to diversity, inclusion, and equity.

• Employees are referred to as 'Nexthinkers'.
• Strong emphasis on diversity, inclusion, and equity with a workforce representing over 75 nationalities.
• Collaborative 'One Team' approach to innovation and growth.
• Regular social and team-building events, including volunteer days and meetups.

How to apply

Documents to submit:

• CV
• Portfolio

Application language: English