L2 Support Engineer Veeva Applications

Arcondis AG seeks a Mid-level L2 Support Engineer for Veeva Applications within its Managed Services team, focusing on life sciences platforms in Switzerland.

This position serves as a key component of the Managed Services team, delivering Level 2 application support for specialized Veeva and related life sciences platforms. The engineer acts as a technical escalation point, ensuring system stability and compliance within regulated environments.

Responsibilities

• Handle escalated incidents and service requests from Level 1 support and end users.
• Diagnose application problems involving configuration, integrations, data integrity, security, and user access.
• Execute minor configuration adjustments, data corrections, and operational tasks following standard operating procedures and change management protocols.
• Liaise with Level 3 support, Veeva product teams, and external vendors to resolve complex defects or platform issues.
• Assist with release activities, including regression testing, deployment validation, and post-release monitoring.
• Ensure all activities comply with pharmaceutical industry regulations, including GxP standards, validation requirements, and audit readiness.
• Create and maintain support documentation, knowledge base entries, and operational procedures.
• Engage in service reviews, incident trend analysis, and continuous improvement projects.
• Work closely with client business users, IT departments, and managed service colleagues across different regions.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline, or equivalent practical experience.
• Proven experience in Level 2 application support within enterprise settings, ideally in life sciences or regulated sectors.
• Solid grasp of application support workflows, incident management, and ITIL-based service delivery.
• Hands-on experience supporting Veeva and other SaaS applications, including configuration, troubleshooting, and vendor coordination.
• Ability to analyze issues across functional and technical layers and communicate effectively with both technical and non-technical stakeholders.
• Strong skills in documentation, communication, and problem-solving.
• Fluent proficiency in English, both written and spoken.

Nice to have

• Experience configuring Veeva applications such as Vault CRM, PromoMats, MedComms, MedInquiry, eTMF, CTMS, RIM, Safety/Pharmacovigilance platforms, or QMS.
• Familiarity with related platforms like Salesforce, clinical systems, regulatory systems, or content management solutions.
• Knowledge of pharmaceutical business processes across Commercial, Clinical Operations, Regulatory Affairs, and Safety.
• Exposure to validated systems, GxP compliance, and audit processes.
• Experience working in a managed services or global support model.

About the company

Arcondis AG is a medium-sized international consulting firm with an exclusive focus on the healthcare and life science industries. Owned by a charitable Foundation, the company is dedicated to improving lives through its work, contributing to social causes annually. Its culture emphasizes collaboration, innovation, diversity, and inclusivity, fostering a strong sense of community.

• Global consulting firm with a unique focus on healthcare and life sciences.
• Owned by a charitable Foundation, contributing to social causes every year.
• Motto: 'We make healthcare better,' reflecting a commitment to improving lives.
• Culture fosters collaboration, innovation, and a sense of community.
• Embraces diversity and inclusivity, with a belief in giving back to the community.