Onboarding Operations Specialist

Solana AG seeks a remote Onboarding Operations Specialist to manage end-to-end customer onboarding, ensuring compliance and driving conversion efficiency.

This position is responsible for managing the entire customer onboarding journey, from initial document collection to final account activation. The role serves as the primary interface for new business clients, handling a full caseload to ensure smooth integration while maintaining strict regulatory standards. By optimizing this process, the specialist directly impacts the company's ability to convert leads into active customers efficiently.

Responsibilities

• Manage the complete onboarding lifecycle, starting with the first document request until the account is fully activated.
• Conduct thorough KYC and KYB checks, including verifying corporate structures, beneficial ownership, and sources of funds.
• Apply specific onboarding protocols and regulatory standards across various jurisdictions.
• Ensure all accounts meet partner requirements and clear internal compliance gates.
• Exercise risk-based judgment to identify and mitigate potential issues, rather than relying solely on checklist compliance.
• Escalate complex or high-risk cases with clear, actionable recommendations.
• Collaborate with external partners to resolve routine inquiries and handle exceptions.
• Respond to partner information requests accurately and within specified timeframes.
• Act as the main point of contact for customers, explaining requirements and guiding them through the process.
• Resolve documentation discrepancies quickly with clear, written instructions that prevent the need for follow-up calls.
• Coordinate with sales and other business units to accelerate account approval without compromising standards.
• Identify bottlenecks in the onboarding workflow, such as frequent document rejections or customer drop-offs.
• Recommend process improvements, controls, and automation opportunities to the product team.
• Work to automate manual tasks, reducing reliance on manual intervention over time.

Requirements

• At least two years of experience in KYC/KYB, onboarding, or first-line compliance roles.
• Practical understanding of customer due diligence regulations in multiple jurisdictions.
• Proven experience in verifying business entities and identifying beneficial owners.
• Exceptional written and verbal communication skills, which are critical for this role.
• Ability to manage high case volumes and competing priorities without dropping tasks.
• Self-sufficient and autonomous, capable of working effectively in a fully remote environment without constant supervision.

Nice to have

• Experience onboarding business entities with complex ownership structures or offshore holdings.
• Ability to distinguish between genuine risk signals and simple administrative gaps.
• Capacity to write clearly and concisely under pressure.
• Skill in maintaining high standards while ensuring timely customer activation.
• Process-oriented mindset with experience in identifying and fixing workflow inefficiencies.
• Familiarity with onboarding and case management software, including knowledge of what can be automated.
• Proficiency in using AI tools for document review, summarization, and drafting.
• Self-starter attitude with the ability to manage one's own queue independently.
• Background in crypto or digital assets, with a clear understanding of stablecoins, blockchain payments, and on-chain monitoring.

What the company offers

• Fully remote work setup.
• Autonomous work environment with minimal supervision.
• Chance to treat onboarding as a key competitive advantage rather than a support function.

About the company

Solana AG operates with a small, high-standard team culture. The company views onboarding not as a cost center, but as a critical competitive advantage within its industry category.

• Maintains high standards within a compact team structure.
• Emphasizes onboarding as a strategic differentiator.