Sales and Customer Success Manager for the DACH Region

b-rayZ seeks a Sales and Customer Success Manager for the DACH region to drive AI solution adoption in radiology and breast imaging, combining business development with client support.

This position focuses on the DACH market, where the successful candidate will promote and support AI-based tools for radiology and breast imaging. The role blends new business acquisition with ongoing customer success, ensuring that clinical stakeholders and decision-makers effectively adopt the technology.

Responsibilities

• Manage the entire sales cycle, from identifying and qualifying leads to closing contracts and handing over to onboarding teams.
• Utilize established connections in the DACH radiology and breast imaging sectors to uncover new commercial opportunities.
• Serve as the primary liaison for current clients, addressing both operational inquiries and technical issues to foster long-term loyalty.
• Deliver engaging product demonstrations and presentations that highlight the specific benefits of the AI solutions.
• Oversee customer retention efforts, including contract renewals, upselling, and expansion activities.
• Organize and conduct training sessions to help new users become proficient with the software.
• Generate and nurture leads through various channels to ensure a steady pipeline of potential clients.

Requirements

• Fluency in both German and English.
• A certified Radiographer qualification or a Bachelor’s degree in Business Administration, Healthcare Management, or a closely related discipline.
• Proven track record in customer-facing positions such as sales, account management, or technical sales.
• An existing professional network within the DACH region’s radiology or breast imaging industry.
• Willingness to travel approximately 30% of the time.

Nice to have

• Proficiency in additional languages beyond German and English.

What the company offers

• Opportunities to work with innovative technologies in the healthcare sector.
• A flat organizational structure that facilitates quick decision-making and open communication.
• Support for both career growth and personal development through targeted training.
• Flexible arrangements regarding working hours and location.

About the company

b-rayZ operates with a flat hierarchy that prioritizes short communication paths and rapid decision-making. The organization is committed to supporting the professional and personal growth of its employees, fostering an environment where innovation in healthcare technology can thrive.

• Flat hierarchies with short decision-making and communication channels.
• Support in professional and personal development.