Accelleron Industries seeks a Sales Customer Support Specialist for its High Speed Division in Baden, Switzerland. The role involves order processing, customer support, and coordination with logistics and forwarders, with a focus on efficiency and service excellence.
This position is part of Accelleron’s High Speed Division in Baden, Switzerland, and supports the company’s mission to advance sustainability in marine and energy industries. The specialist will handle order-to-cash processes, report to the Head of Order Processing & Commercial Management, and work within a team dedicated to innovation and customer excellence.
Responsibilities
- Serve as the primary contact for customers, ensuring a smooth and positive experience from order placement to payment.
- Import monthly customer forecasts into the SAP system and ensure accurate, complete order entry in SAP, covering both technical and commercial aspects.
- Work with the logistics team to coordinate deliveries and monitor schedules, following up proactively to ensure on-time fulfillment.
- Maintain and update customer platforms regularly to ensure data accuracy and accessibility.
- Build and maintain strong relationships with customers and internal teams through clear, reliable, and friendly communication.
- Manage customer complaints and carrier claims professionally, aiming for fair and timely resolutions.
- Keep customers informed about order status and address issues before they escalate.
- Coordinate transport orders with forwarders using EDI and maintain regular contact with forwarder representatives.
- Prepare all required customs and shipping documents to ensure compliance and smooth export processes.
- Apply project management skills to analyze data and identify opportunities to improve service and operational efficiency.
- Support continuous improvement by identifying process gaps, driving initiatives, and sharing best practices.
- Track outstanding customer payments and take action to resolve them promptly.
Requirements
- A commercial or technical apprenticeship, preferably with a bachelor’s degree in economics or a related field such as Sales, Order Management, or Project Management.
- Several years of professional experience in a relevant role.
- Fluency in both German and English is required.
- Experience with SAP R/3 SD Module, with preference for experience in S4Hana.
- Ability to manage multiple tasks and set priorities, including handling long- and short-term orders and projects.
- Results-driven mindset with proven problem-solving skills in complex or ambiguous situations.
- Strong cross-functional coordination abilities and effective interpersonal communication skills; teamwork is essential.
- Self-motivated and proactive personality.
- Excellent written, verbal, and presentation skills, with the ability to communicate clearly and effectively.
Nice to have
- Advanced proficiency in MS Excel is advantageous.
- Experience with Power BI Reports is preferred.
- Knowledge of additional languages is a plus.
- Experience with S4Hana is preferred.
What the company offers
- Access to a company canteen.
- Childcare support available.
- Modern office environment with smart working options.
- Flexible working model to support work-life balance.
- Attractive holiday plans.
- Employee Assistance Program for personal and professional support.
About the company
Accelleron is a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications, accelerating sustainability in marine and energy industries. With over 100 years of heritage, the company serves customers in more than 100 locations across 50 countries. Its 3,000 employees continuously innovate to deliver mission-critical products and services for the energy transition. The company values diversity and inclusion, recognizing individual differences as a source of strength.
- Commitment to sustainability in marine and energy sectors.
- Global presence with operations in over 50 countries.
- Innovation-driven culture with 3,000 employees focused on energy transition solutions.
- Diversity and inclusion are core values, celebrated as strengths.
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