Senior Business Travel Consultant - German speaking

Perk Yokoy seeks a German-speaking Senior Business Travel Consultant to provide elite, end-to-end travel management for VIP clients in a hybrid role based in Switzerland.

This position serves as an Executive and VIP Business Travel Consultant, dedicated to delivering high-touch, premium service to senior leaders and valuable corporate accounts. The role combines expertise in luxury hospitality or premium travel with robust contact centre operations to ensure seamless travel experiences.

Responsibilities

• Oversee complete travel arrangements for executives, including flights, accommodations, ground transport, and special requests.
• Offer tailored travel advice that respects individual preferences, corporate policies, and duty of care standards.
• Resolve urgent travel disruptions quickly and empathetically to minimize impact on high-value clients.
• Manage client interactions across phone, chat, and email within a fast-paced executive care setting.
• Maintain a balance between exceptional service quality and operational targets like productivity and SLA compliance.
• Foster lasting relationships with executive travellers through consistent, high-standard support.
• Work collaboratively with team members to uphold a culture of elite service and high performance.

Requirements

• Demonstrated background in delivering premium customer service within executive travel, hospitality, aviation, or luxury sectors.
• Solid grasp of contact centre metrics, including productivity, efficiency, and customer satisfaction scores.
• Outstanding communication abilities with a professional, confident, and discreet demeanor.
• Capacity to stay calm, make decisive choices, and focus on solutions under pressure.
• Strong organizational capabilities and meticulous attention to detail.
• Proficiency with Global Distribution Systems such as Amadeus, Sabre, Galileo, or similar platforms.

Nice to have

• Prior experience assisting C-suite executives, senior stakeholders, or high-net-worth individuals.
• Familiarity with out-of-hours, follow-the-sun, or on-call travel support structures.

What the company offers

• Competitive salary package accompanied by equity ownership.
• Generous vacation allowance including public holidays.
• Private healthcare coverage or a gym membership allowance.
• Life insurance benefits.
• Exclusive Perk events, including a major annual summer celebration.
• Access to Spring Health for rapid therapy and coaching sessions.
• Flexible compensation options.
• 17 weeks of paid parental leave during the child’s first year.
• 16 paid hours annually for volunteering activities.
• Up to 20 'Work from Anywhere' days per year.
• Real-life language lessons in English, Spanish, and Catalan.
• A fully paid four-week sabbatical after five years of service.
• Relocation assistance.

About the company

Perk is an intelligent travel and spend management platform trusted by over 10,000 companies globally. With more than 1,800 employees across 12 offices, including headquarters in London and Boston, the company fosters a collaborative environment. The organization prioritizes an in-person work model, requiring teams to gather three days a week to enhance connectivity, productivity, and creativity, with English serving as the official office language.

• IRL-first work approach with three days of in-person collaboration weekly.
• Global presence with a diverse team spanning 12 offices worldwide.
• Focus on real-life meetings to boost creativity and workplace satisfaction.
• English is the primary language used in the office.