Senior Business Travel Consultant - French Speaking

Perk Yokoy seeks a French-speaking Senior Business Travel Consultant to provide elite, seven-star service to VIP clients in a hybrid role based in Switzerland.

This position serves as an Executive and VIP Business Travel Consultant, dedicated to delivering exceptional, high-touch support to senior leaders and valuable corporate accounts. The role demands a blend of luxury hospitality expertise and contact centre operational proficiency to manage complex travel needs with precision and discretion.

Responsibilities

• Oversee the complete travel lifecycle for executive clients, including flights, accommodations, ground transport, and special requests.
• Offer tailored travel advice that respects individual preferences, corporate policies, and safety protocols.
• Resolve urgent travel disruptions quickly and empathetically to minimize impact on the traveller.
• Manage inquiries across phone, chat, and email channels within a fast-paced executive care setting.
• Maintain high standards of service while meeting key performance indicators related to productivity and response times.
• Foster lasting relationships with executive travellers through consistent, high-quality interactions.
• Work collaboratively with team members to uphold a culture of elite service and high performance.

Requirements

• Demonstrated history in premium customer service roles, such as executive travel, hospitality, aviation, or luxury retail.
• Proficiency with Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
• Solid grasp of contact centre metrics, including productivity, efficiency, and customer satisfaction scores.
• Outstanding communication abilities with a professional, confident, and discreet demeanor.
• Capacity to stay calm, make decisive choices, and focus on solutions under pressure.
• Strong organizational capabilities and meticulous attention to detail.

Nice to have

• Prior experience assisting C-suite executives or high-net-worth individuals.
• Familiarity with out-of-hours, follow-the-sun, or on-call travel support structures.

What the company offers

• Competitive salary and equity ownership in Perk.
• Generous vacation allowance plus public holidays.
• Private healthcare coverage or a gym membership allowance.
• Life insurance benefits.
• Exclusive Perk events, including an annual summer party.
• Spring Health wellbeing support, offering therapy and coaching sessions.
• Flexible compensation options.
• 17 weeks of paid parental leave.
• 16 paid hours annually for volunteering activities.
• Up to 20 "Work from Anywhere" days per year.
• Language lessons in English, Spanish, and Catalan.
• Fully paid four-week sabbatical after five years of service.
• Relocation assistance for eligible positions.

About the company

Perk Yokoy adopts an IRL-first work model, requiring employees to collaborate in person three days a week. The company values face-to-face interactions to enhance connectivity, productivity, creativity, and overall workplace satisfaction.

• IRL-first approach with three days of in-person collaboration weekly.
• Focus on real-life meetings to boost connectivity and creativity.
• Commitment to creating a great place to work through shared physical presence.