Technical Account Manager

Benchling seeks a Technical Account Manager in Zürich to support enterprise life science customers post-go-live, ensuring platform adoption and success through proactive engagement and optimization services. The role requires hands-on Benchling experience, a life science background, and strong communication skills in a hybrid, full-time position.

Benchling is building a world-class Customer Experience team to drive adoption of its platform across its expanding customer base. The Technical Account Manager supports enterprise life science accounts in EMEA after go-live, collaborating with Customer Success, Professional Services, and Support to deliver a high-quality, proactive experience. The role focuses on optimizing customer success, managing escalations, and delivering Optimization Services Success Packages.

Responsibilities

• Build and maintain strong relationships with customers, including scientists, research leads, IT managers, and other key stakeholders.
• Serve as the primary contact for Success Package delivery after go-live, managing multiple accounts with minimal supervision.
• Work proactively with customers, CX teams, and sales to optimize Benchling instances, ensuring success, engagement, and expansion opportunities.
• Identify, communicate, and address potential risks that could affect customer success, such as budget constraints, scope changes, or product gaps.
• Lead and execute projects including tenant configuration, maintenance, follow-up tasks, documentation, and delivery of project accelerators.
• Continuously expand knowledge of Benchling’s products, services, and offerings to better support customers.
• Create and manage project plans for customer engagements, defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators.

Requirements

• Must have hands-on experience with Benchling and be able to independently manage customer-facing engagements.
• Bachelor’s or Master’s degree in Molecular Biology, Biochemistry, Genetics, Bioengineering, or a related life science field.
• Prior experience in a lab or research environment, with the ability to understand and empathize with scientific workflows.
• Proficient in internal business systems and project management tools such as LucidChart, Smartsheets, Jira, and Certinia.
• Excellent written and verbal communication skills, with strong presentation abilities and the capacity to engage with diverse stakeholders including scientists and executives.
• Self-motivated and proactive, with the ability to thrive in a fast-paced, high-growth environment.
• Curious, creative, and persistent, with a customer-first mindset and willingness to solve problems hands-on.

Nice to have

• Experience with technical tools such as SQL, API integration, or Python.
• Familiarity with GxP or validated environment requirements.

What the company offers

• Full-time employees outside the U.S. receive a comprehensive benefits program tailored to their region.
• Compensation is determined based on skills, experience, qualifications, interview performance, and location, using a market-based approach.

About the company

Benchling is rebuilding biotech for the AI era by using structured scientific data and AI to compress R&D timelines. As the AI platform for biotech R&D, it is used by over 200,000 scientists, including companies like Sanofi and Moderna. The company emphasizes AI fluency and supports new hires in integrating AI into daily work, while fostering an inclusive environment that values diversity.

• Benchling is committed to advancing biotech R&D through AI and structured data.
• The company supports AI integration for all employees and encourages continuous learning.
• Diversity is valued and seen as essential to team strength and innovation.