Technical Support Executive - German speaker (f/m/d)

Awin AG seeks a German-speaking Technical Support Executive to guide top brands through technical onboarding and integration on its global network.

Operating internally as a Global Integration Analyst within the Technical Services department, this position focuses on helping major brands launch successfully on the Awin Network. The role serves as a bridge between client marketing and technical teams, ensuring that custom online tracking technologies are implemented correctly and effectively.

Responsibilities

• Deliver comprehensive technical integration support to clients during their launch phase.
• Provide clear technical guidance to clients, acting as the primary liaison between their teams and Awin.
• Identify errors in client setups rapidly and suggest viable solutions.
• Manage objections regarding non-standard setups that fall below team performance targets.
• Work towards monthly integration team goals, with incentives for exceeding expectations.
• Review and provide technical sign-off on work completed by other team members.
• Report platform bugs and technical issues, escalating them when necessary.
• Maintain and update the internal and external knowledge base.
• Train internal colleagues on high-level technical processes.
• Test new platform features and developments.

Requirements

• Understanding of web languages including HTML, SQL, and JavaScript, with PHP being advantageous.
• Familiarity with e-commerce platforms and their operational use.
• Fluent proficiency in both English and German (C1+ level).
• Strong analytical abilities combined with strategic thinking.
• Excellent communication skills, preferably backed by customer service experience focused on relationship building.
• An IT-related degree or equivalent professional experience.

Nice to have

• Knowledge of PHP.

What the company offers

• A four-day flexi-week allowing one lighter or fully disconnected day per week at full pay.
• A hybrid work model built on mutual trust and flexibility.
• A monthly allowance to help cover running costs.
• A furniture package to create a comfortable home office setup.
• Access to wellbeing initiatives and sports offers for mental and physical health.
• The Awin Academy, an extensive training suite for professional and personal development.
• A peer-to-peer recognition program allowing staff to reward colleagues with vouchers.

About the company

Established in 2000, Awin fosters a dynamic, social, and inclusive culture that values diversity and authenticity. As part of the Axel Springer group, the company nurtures its community through a virtual 'Life @ Awin' hub, encouraging social interaction and unique expression within a virtual environment.

• Dynamic, social, and inclusive workplace established in 2000.
• Virtual 'Life @ Awin' hub for social activities and community building.
• Strong commitment to Diversity & Inclusion, championing uniqueness and authenticity.
• Part of the Axel Springer group.