Transcend PMO Operations Manager

The company seeks a PMO Operations Manager to lead governance, planning, and reporting for a global ERP transformation program in Zug, Switzerland.

This position operates within the Project/Program Management Group of the Innovative Medicine business unit. The role supports Transcend, a worldwide initiative focused on modernizing transactional workflows and merging seven ERP systems into a single S/4 HANA platform.

Responsibilities

• Oversee daily PMO activities within a complex, multi-release program setting.
• Direct planning, governance coordination, risk oversight, reporting, and decision-support workflows.
• Guide PMO functions through all program phases to ensure strong governance and aligned execution.
• Manage integrated planning, RAID tracking, and change control procedures.
• Monitor schedule performance by maintaining accurate, data-backed progress tracking against the master plan.
• Control scope changes by assessing, recording, and aligning adjustments with program goals.
• Provide clear, consistent status updates to various governance tiers.
• Promote predictive delivery methods to spot potential risks and opportunities early.
• Maintain alignment with compliance and quality benchmarks.
• Manage PMO staff, including Deployment Leads and offshore groups.
• Offer daily guidance, coaching, and support to foster a collaborative, high-performing team.
• Enhance PMO processes, tools, and team skills through data-driven continuous improvement.

Requirements

• Bachelor’s degree in business administration, engineering, or a related discipline.
• At least six years of program or portfolio management experience in complex, global settings.
• Proven leadership in PMO functions for large-scale transformations like ERP rollouts.
• Ability to lead PMO teams and coordinate cross-functional, distributed resources.
• Deep knowledge of delivery governance, including RAID management, schedule and scope control, reporting, and risk oversight.
• Use data insights to inform decisions and drive PMO improvements.
• Lead, coach, and develop teams in a matrixed structure.
• Strong business acumen, including understanding of compliance, quality standards, and change management in regulated sectors.
• Proficiency with project management tools and platforms, applying Agile and Waterfall methods as required.

Nice to have

• Advanced degree or MBA is preferred.

About the company

Johnson & Johnson operates under the guidance of its Credo, taking responsibility for its global workforce. The organization fosters an inclusive environment that values each individual, respects diversity and dignity, and recognizes employee merit.

• Guided by the Credo with responsibility to global employees.
• Inclusive environment valuing each individual.
• Respects diversity, dignity, and merit of employees.