[Universal Genève] - Grand Vendeur - Geneva Flagship (f/m/x)

The company seeks a senior sales leader to spearhead the relaunch of Universal Genève in Geneva, focusing on ultra-high-net-worth clients and driving high-value sales through personalized service and strategic networking.

This position serves as the primary sales authority for the boutique, tasked with rebuilding the global retail presence for Universal Genève. The role demands a high-profile leader who will drive commercial results while mentoring the team and setting the standard for client interactions.

Responsibilities

• Identify and acquire ultra-high-net-worth collectors by utilizing local connections and external business introducers.
• Engage prospective clients in their personal spaces, such as private offices, homes, or exclusive clubs, to build relationships.
• Represent the brand at regional roadshows, private trunk shows, and international events to attract new high-value profiles.
• Review the existing client base to find ways to strengthen ties with top-tier clients and re-engage dormant accounts.
• Prioritize the sale of rare, exclusive, and capsule collections to generate significant revenue from the VIC and VVIC segments.
• Orchestrate complete sales ceremonies, including bespoke private appointments and couture-style reveals, to ensure a memorable client experience.
• Foster long-term loyalty through tailored outreach and exceptional service, always prioritizing client privacy and discretion.
• Manage client expectations with precision to uphold the brand's heritage and exclusivity.
• Maintain impeccable professionalism and appearance on the sales floor, setting the tone for all business operations.
• Partner with the Boutique Manager to coach Client Advisors on advanced VIC service techniques and closing strategies.
• Work with the Boutique Manager on visual merchandising, display upkeep, and the organization of boutique materials.
• Adhere strictly to security and cash-handling procedures to safeguard company assets.

Requirements

• At least six years of proven success in luxury sales, with a strong history of managing and closing deals with VIC and VVIC clients.
• A substantial personal client book of ultra-high-net-worth individuals and a track record of completing complex, high-value transactions.
• Deep understanding of the luxury watch industry, including competitor landscapes, collector preferences, and market trends.
• Ability to close high-ticket sales effectively by reading clients and applying pressure-free closing techniques.
• Self-motivated professional who can work independently, set personal targets, and take full accountability.
• Unwavering commitment to confidentiality regarding client relationships and business matters.
• Fluency in both French and English.
• Willingness to travel for client meetings and brand activations.

Nice to have

• Proficiency in additional languages to better serve international collectors.

What the company offers

• Home office setup (subject to role requirements)
• Referral program
• Development opportunities
• Culture of feedback

About the company

Universal Genève is a historic Swiss watchmaking house established in 1894, known for its timeless elegance and rich heritage. The brand combines technical precision with refined design, creating timepieces that reflect couture-level attention to detail. The relaunch focuses on delivering a seamless, personalized client journey, with every experience tailored to the individual. The company values authenticity and diversity, fostering an inclusive environment where employee well-being and open communication are prioritized.

• Commitment to redefining luxury through authenticity and shared mission.
• Focus on employee well-being, diversity, equity, and inclusion.
• Belief that happy, healthy employees drive success.
• Tailored client experiences that prioritize individual needs over standard catalogs.