Vendor Excellence Specialist (m/w/d)

Nexi Suisse SA seeks a Vendor Excellence Specialist to manage vendor performance, drive operational improvements, and ensure regulatory compliance within the Operations Excellence team.

This position sits within the Operations Excellence team and focuses on enhancing service delivery through rigorous vendor management. The specialist defines performance standards, tracks key metrics, and leads initiatives that align external partners with the company’s strategic and quality goals.

Responsibilities

• Establish and maintain the framework for vendor performance, including service level agreements, key performance indicators, and governance processes.
• Track vendor output, spot deficiencies, and direct corrective actions or improvement plans.
• Serve as the main liaison for vendor performance issues, escalations, and regular service reviews.
• Lead continuous improvement projects aimed at boosting efficiency, quality, and cost-effectiveness in vendor operations.
• Verify adherence to regulatory, risk, and internal control standards regarding outsourcing and vendor oversight.
• Partner with Procurement, Legal, Risk, and Operations departments to review contracts and make performance-based decisions.
• Create and deliver performance reports and insights to senior leadership.
• Assist in vendor transformation efforts, such as process optimization and digital tool adoption.

Requirements

• At least five years of experience in vendor management, customer service management, or operational excellence.
• Strong grasp of SLA/KPI structures and service governance principles.
• Analytical approach with proficiency in interpreting data and generating reports.
• Strong abilities in stakeholder management and negotiation.
• Fluency in German and English is required.

Nice to have

• Proficiency in French.
• Background in call center management or working within regulated sectors.

What the company offers

• Chance to transition careers, assume new responsibilities, and build skills internally.
• Access to continuous training, mentorship, and learning platforms like PayTech University.
• Work in an international, collaborative setting with talented colleagues across various teams and locations.

About the company

Nexi Suisse SA fosters a culture where growth is centered on people, not just business outcomes. The company believes that the best opportunities often start from within and is dedicated to helping employees advance their careers.

• Focus on internal career development and growth.
• Commitment to employee advancement and skill building.
• International and collaborative work environment.