Advisory Presales Solution Consultant, CRM Solutions

Servicenow seeks an Associate Advisory Presales Solution Consultant in Zürich to drive CRM sales through technical expertise, demos, and solution design.

The company is looking for a technical consultant to support its CRM business unit during sales cycles. This role focuses on developing, positioning, and delivering product-specific solutions while assisting with requirements gathering, demonstrations, and proof of concepts to help close deals.

Responsibilities

• Act as a technical and domain expert for client-facing sales teams.
• Assist in creating sales campaigns that cover the entire customer lifecycle.
• Build and maintain a library of CRM solutions developed on the ServiceNow platform.
• Facilitate discovery workshops to identify business challenges and present relevant product demonstrations.
• Answer technical and product-related questions from clients, partners, and internal staff.
• Set up demonstration environments tailored to specific customer requirements.
• Conduct product presentations in person or via WebEx.
• Provide input to product management regarding feature enhancements that create business value.
• Exchange best practices and known solutions with fellow Solution Consultants.
• Monitor competitive landscapes to understand key differentiators.
• Engage with both business and technical decision-makers.
• Prepare responses to Requests for Information and Proposals.

Requirements

• Experience integrating AI into work processes or problem-solving.
• At least six years of pre-sales or sales engineering experience in CRM, Customer Experience, or Customer Service Management.
• History of managing complex deals with commercial customers in matrix teams.
• Strong proficiency with the ServiceNow platform or cloud software solutions.
• Excellent written and verbal communication skills in both English and German.
• Proven ability to build relationships up to the C-level.
• Capability to articulate the value proposition to both technical and business stakeholders.
• Experience collaborating across sales, product marketing, and professional services teams.
• Skills in territory and pipeline management to drive sales execution.
• Willingness to travel approximately 30-50% of the time.

Nice to have

• Strong communication, writing, and presentation skills in French.

What the company offers

• Flexible work arrangements including remote, hybrid, or office-based options.

About the company

ServiceNow is a global leader in innovative, AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The organization aims to make the world work better for everyone by fostering creative problem-solving, a growth mindset, and operating within a fast-paced, high-growth environment.

• Global market leadership in AI-enhanced technology.
• Commitment to making the world work better for everyone.
• Values centered on creative problem-solving and growth.
• Fast-paced, high-growth organizational culture.