CRM Loyalty Project Manager

Orange Business Digital Switzerland SA seeks a CRM Loyalty Project Manager in Meyrin to coordinate a major loyalty programme transformation for a luxury client.

This position serves as a CRM consultant supporting global clients, with the initial assignment dedicated full-time to the CRM Operations & Loyalty team of a leading international luxury brand. The primary focus is project management and coordination, aiming to unify two existing loyalty programmes into a single customer proposition through structured stakeholder alignment and workstream integration.

Responsibilities

• Assist in defining and executing the strategic roadmap to merge loyalty programmes into a unified customer offering.
• Coordinate multiple workstreams to ensure strategic goals are converted into actionable plans.
• Create and maintain detailed project plans, including milestones, dependencies, critical paths, risks, and mitigation strategies.
• Develop and manage Gantt charts and other tools to track progress and provide visibility.
• Serve as the liaison between the CRM Operations & Loyalty team and subject matter experts across various departments.
• Ensure alignment on scope, responsibilities, priorities, dependencies, and delivery timelines.
• Drive progress across workstreams without direct hierarchical authority, monitoring delivery and facilitating issue resolution.
• Support the setup and management of the project governance framework, including steering committees and status meetings.
• Prepare agendas, document decisions, maintain action logs, and ensure timely follow-up on agreed actions.
• Translate complex processes and technical dependencies into clear messages and prepare structured presentations for stakeholders.
• Contribute to communication, onboarding, and change management activities to support the adoption of the unified loyalty proposition.

Requirements

• At least three years of professional experience in CRM, loyalty, consulting, project management, or programme coordination.
• Experience managing complex, cross-functional initiatives involving business, technology, processes, or systems integration.
• Hands-on experience in project planning, dependency mapping, roadmap development, milestone tracking, risk management, and execution monitoring.
• Excellent English proficiency, both spoken and written, is mandatory.
• Proven ability to coordinate diverse stakeholders across business and technology functions without direct authority.

Nice to have

• Previous exposure to loyalty programmes and their core mechanics.
• A general understanding of CRM architecture, customer databases, and connected systems.
• Previous experience in the luxury industry, retail, or with premium consumer brands.
• Familiarity with international and omnichannel customer environments.
• German language skills are particularly helpful for collaborating with stakeholders in Switzerland and Austria.
• French or Italian language skills are considered an advantage.

What the company offers

• Hybrid ways of working with access to modern & collaborative offices in Geneva, Morges, Bern & Zurich.
• Great Place to Work certification.
• An open and inclusive culture.
• A community of experts focused on innovation.

About the company

Orange Business is a leading network and digital integrator company with offices in 65 countries worldwide. The Digital & Data business line consists of approximately 1500 people distributed across 10 countries in Europe. The team are digital natives with innovation at the core of their business. The mission is to help innovate, drive and lead customers in their digital transformation challenges and business strategies. The organization encourages diverse skill sets, perspectives and individuality, wanting everyone to be their authentic selves.

• Leading network and digital integrator with a global presence.
• Digital natives with innovation at the core of their business.
• Mission to help innovate, drive and lead customers in their digital transformation challenges and business strategies.
• Encourages diverse skill sets, perspectives and individuality, wanting everyone to be their authentic selves.