eBanking IT L3 Support - Consultant

Union Bancaire Privée seeks a Senior eBanking IT L3 Support Consultant in Geneva to provide advanced technical support for digital banking platforms, ensuring stability and resolving complex issues.

This position serves as a specialized IT Officer focused on Level 2 and Level 3 support within the client-facing domain. The primary objective is to assist Level 1 teams in identifying and resolving e-Banking issues while ensuring the stability, availability, and continuous improvement of the bank's digital platforms. The role plays a critical part in maintaining the reliability and performance of client-facing services within a demanding Private Banking environment.

Responsibilities

• Deliver Level 2 and Level 3 support for e-Banking web and mobile applications, ensuring prompt resolution of incidents and service requests.
• Conduct deep technical analysis and troubleshooting across complex, multi-tier architectures.
• Investigate and reproduce issues using logs, monitoring tools, and SQL queries on underlying databases.
• Serve as the escalation point for Service Desk and Level 1 support teams, providing guidance and knowledge transfer.
• Collaborate with development, infrastructure, and vendor teams to implement sustainable fixes.
• Participate in problem management activities, including root cause analysis, documentation of known errors, and defining workarounds.
• Support change management processes by performing impact analysis and validating changes affecting e-Banking platforms.
• Lead or participate in testing activities, including functional and technical regression tests after releases or infrastructure changes.
• Monitor platform health and performance, proactively identifying risks and proposing improvements.
• Ensure all activities comply with security, data confidentiality, and regulatory requirements specific to Private Banking.
• Maintain and improve operational documentation, such as runbooks, procedures, and knowledge base articles.
• Work closely with business teams and front-office staff to understand client impact and prioritize tasks.

Requirements

• Proven experience in Level 2 or Level 3 application support for web and/or mobile platforms.
• Strong knowledge of relational databases and SQL for querying, analysis, and troubleshooting.
• Fluency in both English and French.
• Mandatory Swiss residency.

Nice to have

• Experience in the Banking or Financial Services sector.
• Prior experience with direct client interaction.
• Familiarity with CI/CD pipelines and software lifecycle management.
• Experience supporting applications in Unix/Linux and/or Windows server environments.
• Background in Private Banking or Wealth Management.
• Additional scripting or development skills, such as PowerShell, Python, shell scripting, or basic API testing.
• Proficiency in additional languages.

About the company

Union Bancaire Privée operates in a demanding Private Banking environment, requiring high standards of reliability, security, and performance for its digital services.

• Operates within a high-standard Private Banking environment.