Field Service Engineer

Pyrotek SA seeks a Field Service Engineer to provide technical and sales support, troubleshoot equipment, and conduct onsite inspections with up to 80% travel.

This position delivers both standard and advanced technical assistance alongside sales support to clients. The role involves a significant travel component, requiring the candidate to work remotely and visit customer sites up to 80% of the time.

Responsibilities

• Assess warranty claims to determine appropriate dispositions.
• Plan and arrange customer site visits and project tasks to reduce travel costs and ensure timely project completion.
• Support Engineering and Manufacturing teams with design suggestions and new equipment inspections.
• Address inquiries from customers and vendors, assess urgency, and clearly communicate complex technical issues and solutions.
• Deliver remote and onsite technical assistance for equipment operation, including new system commissioning, staff training, and troubleshooting standard or complex operational problems.
• Conduct inspections and tests on materials and machinery, such as instrument loop checks and safety verifications, to ensure compliance with regulations.
• Verify part dimensions to confirm they meet specified requirements.
• Investigate customer complaints to decide on warranty approvals and determine if failures stem from customer error, internal design flaws, or supplier issues, routing them accordingly per the SNIF® Quality Management System.
• Submit detailed reports to the central office following customer visits, covering technical issues, maintenance advice, and resolutions.
• Identify ways to reduce expenses and improve operational efficiency.
• Train end-users on proper equipment operation and maintenance during installation and commissioning.

Requirements

• Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Manufacturing) or equivalent education/experience.
• Hands-on experience with mechanical or electrical manufacturing equipment, preferably in the aluminum or primary metals sector, including industrial fuel-fired equipment and PLC controls.
• Capability to assess, troubleshoot, and repair machinery using established principles, techniques, and standard operating procedures.
• Fundamental understanding of raw materials, production processes, and basic machinery.
• Knowledge of design techniques, tools, and principles for creating precision technical plans, blueprints, drawings, and models.
• Ability to apply PLC knowledge in the design, programming, and maintenance of automated machinery.
• Proficiency in Microsoft Office, Visio, and Computer-Aided Design and Drafting (CADD).
• Willingness and ability to travel by land and air up to 80%, both domestically and internationally.
• Valid driver’s license and US Passport, or ability to obtain them.
• Flexibility to work extended hours as business needs dictate.

About the company

Pyrotek SA stands as a global leader in high-temperature materials, with products impacting nearly everyone in the developed world. The company's global team has spent decades delivering new technologies, advanced engineered systems, and innovative materials to customers across various industries worldwide.

• Pyrotek is a global leader in high temperature materials.
• The global team delivers new technologies and innovative materials to customers worldwide.
• Employees are encouraged to create, improve, and innovate the everyday.