Head of Operations

Alohi SA is seeking a Head of Operations in Geneva to partner with the CEO and executive team on scaling a multi-product SaaS portfolio through strategic execution and operational leadership.

This position is primarily focused on driving cross-functional execution and strategic initiatives within an AI-first, financially independent SaaS scale-up. The role involves partnering directly with the CEO and executive leadership to streamline operations, manage high-priority projects, and support organizational growth across a multi-product environment.

Responsibilities

• Act as the primary operator for the CEO, managing high-priority, cross-functional initiatives.
• Lead end-to-end ownership of ad-hoc strategic projects, including planning, stakeholder alignment, and delivery.
• Convert ambiguous challenges into structured plans by defining scope, metrics, timelines, resources, and risks.
• Ensure execution momentum across teams by removing blockers, clarifying trade-offs, and translating decisions into action.
• Develop lightweight operational systems, such as dashboards and reporting templates, to improve leadership decision-making.
• Assist the CEO with partnerships that influence distribution, product adoption, and go-to-market strategies.
• Evaluate new opportunities, coordinate internal stakeholders, support negotiations, and ensure smooth execution.
• Lead compliance efforts to maintain regulatory alignment as the company scales.
• Manage legal and regulatory requirements, including telephony compliance and data protection.
• Oversee vendor management, including contracts, legal counsel engagement, and intake processes.
• Lead HR and Talent Acquisition functions, supporting hiring, people operations, and organizational growth.
• Drive improvements in HR processes, policy development, and employee experience.
• Ensure strong execution in core HR operations, including onboarding, payroll coordination, HR systems, and compliance-related people processes.
• Oversee office operations to maintain a productive, high-performing work environment.
• Manage office administration in coordination with third-party suppliers.
• Own facilities, vendor relationships, and office logistics.

Requirements

• Proven experience in a technology-driven organization, with SaaS experience preferred.
• Background as Head of Operations, Chief of Staff, or senior operator driving cross-functional programs.
• Strong leadership skills with experience managing and developing small operational teams.
• Highly organized with excellent prioritization skills, able to manage multiple workstreams effectively.
• Hands-on execution skills, including drafting reports, building dashboards, writing SOPs, and implementing tools.
• Practical understanding of operational domains such as compliance, legal, payroll, and HR systems.
• Tech-savvy, comfortable with modern tools like Notion, HubSpot, Slack, Zapier, and AI/automation.
• Comfortable experimenting with AI-enabled workflows to improve productivity and decision-making.
• Analytical and data-driven, able to build and communicate metrics and dashboards to support leadership decisions.
• Excellent communicator and collaborator, able to influence across teams and drive clarity in fast-moving environments.
• Scale-up and founder-led experience preferred.
• Fluent in English, with working proficiency in French.

Nice to have

• SaaS experience.
• Scale-up and founder-led experience.

What the company offers

• Office-based collaboration in Geneva with a lean, high-calibre team.
• AI-first technology stack with access to cutting-edge tools and modern software.
• Personal development budget for training, conferences, and professional growth.
• Competitive vacation policies to support rest and recharge.
• Quarterly events and annual company retreats for team connection and celebration.
• Award-winning culture recognized as a Great Place to Work and Best Workplace.
• Weekly yoga sessions, gym discounts, restaurant perks, and Apple product discounts.

About the company

Alohi SA is a lean, fast-growing AI-first SaaS scale-up based in Geneva, with strong traction across global markets. The company is financially independent, having bootstrapped its growth after initial seed support from FONGIT and the State of Geneva. It operates with a customer-focused mindset, enabling rapid decision-making and strategic execution without external constraints.

• Entrepreneurial environment with high ownership and direct impact from day one.
• Close collaboration with leadership, shaping decisions rather than just executing them.
• Fast-paced, founder-led culture with a focus on strategic execution.
• Award-winning workplace culture recognized for supporting talent growth.
• Office-first approach fostering in-person collaboration and quick decision-making.