Head Partner Service

Geistlich Pharma (Switzerland) seeks a Head Partner Service to lead customer order, export, and logistics operations from Root & Wolhusen (LU), CH. The role focuses on operational excellence, regulatory compliance, and team development for global partners.

This role oversees end-to-end customer service, export, and logistics operations, ensuring timely deliveries and regulatory compliance while driving process improvements and leading a high-performing team.

Responsibilities

• Lead and develop the Partner Service team to ensure high performance and service quality.
• Manage the full customer order lifecycle, from quotation to invoicing.
• Oversee export documentation and ensure compliance with Swiss export regulations.
• Coordinate efficient customs processing using the e-Trans system.
• Manage outbound logistics, including transport providers and freight cost control.
• Ensure on-time delivery of products, samples, marketing materials, and event supplies in accordance with Incoterms.
• Coordinate shipments to laboratories, universities, key opinion leaders, service providers, and authorities.
• Track delivery performance (CTI), report KPIs, and implement continuous improvement initiatives.
• Verify export-related invoices and monitor logistics costs.
• Drive process optimization and lead cross-functional improvement projects.

Requirements

• Qualification as an Export Manager or equivalent experience in international trade.
• Strong understanding of Swiss export regulations and international trade procedures.
• Advanced proficiency in SAP S/4HANA, especially in the Sales and Distribution (SD) module.
• Experience applying CIP/TPS methodologies for process improvement.
• Knowledge of medical device regulations and basic GMP requirements.
• Proven leadership ability with experience in coaching and developing teams.
• Analytical, proactive, and results-oriented mindset.
• Fluency in both German and English.
• Willingness to travel internationally for business purposes.

Nice to have

• Additional languages are beneficial for international collaboration.

What the company offers

• A strategic leadership position with influence on global customer service and logistics operations.
• Opportunity to shape excellence in export, logistics, and partner service processes.
• An innovative work environment with strong growth and development potential.
• A collaborative culture emphasizing quality, performance, and continuous improvement.

About the company

Geistlich Pharma fosters a collaborative culture centered on quality, performance, and continuous improvement, supporting innovation and professional development.

• Collaborative work environment focused on quality and performance.
• Commitment to continuous improvement and innovation.

How to apply

Documents to submit:

• covering letter
• evidence of qualifications
• references