IT Executive Support Expert - RDT Workforce Enablement

Roche seeks an IT Executive Support Expert in Basel to deliver premium IT services to senior leadership, managing hardware, incidents, and complex logistical needs for VIP stakeholders.

This position sits within the Onsite Enablement organization of the RDT Workforce Enablement team. The primary objective is to transform the digital workplace by providing seamless, high-touch IT experiences specifically tailored for senior leaders and key stakeholders.

Responsibilities

• Serve as the primary digital enabler for business colleagues and site operations, owning the overall digital employee experience.
• Provide personalized, high-touch IT assistance to senior leadership, covering on-site, off-site, and virtual communication channels.
• Handle intricate logistical IT requirements related to international travel and relocation for VIP stakeholders.
• Implement proactive workplace solutions and enhance processes by leveraging digital analytical tools.
• Manage incident and request workflows, analyzing trends to ensure SLA compliance and drive continuous service improvements.
• Oversee the full lifecycle of IT hardware and provide deskside support for site events and meetings.
• Collaborate with product teams to standardize workplace infrastructure and execute deployment projects.
• Assist local Dawn Raid and Global Crisis Management teams, including participation in a 24/7 hotline support rotation.

Requirements

• A higher education degree in Information Technology, Computer Science, or a related technical field, or equivalent practical experience.
• At least three years of hands-on experience in executive or VIP IT support, deskside operations, or IT service management within a global corporate setting.
• Strong understanding of current legal, technical, and organizational information security standards.
• Demonstrated expertise in hardware lifecycle management, incident handling using ServiceNow (SNOW), digital analytics tools like Nexthink, and event infrastructure support.
• Fluency in both English and German is mandatory.

About the company

Roche is an organization driven by innovation, trust, and continuous growth. The company is dedicated to advancing science to ensure that everyone has access to healthcare. Its culture fosters personal expression, open dialogue, and genuine connections, ensuring employees feel valued, accepted, and respected.

• Encourages personal expression and open dialogue.
• Fosters genuine connections where employees are valued and respected.
• Driven by innovation, trust, and continuous growth.
• Dedicated to advancing science for universal healthcare access.