On-Site IT Support Specialist – L1/L2 (60%)

PROSTAFF Schweiz GmbH seeks an On-Site IT Support Specialist (L1/L2) for a short-term project in Basel. The role involves providing technical support, managing device setups, and troubleshooting hardware and software issues on-site three days per week.

This position supports a temporary client initiative in the Basel area, focusing on delivering robust Level 1 and Level 2 workplace assistance. The specialist will ensure end-users receive immediate technical aid while managing the lifecycle of workplace devices through imaging, configuration, and replacement tasks.

Responsibilities

• Deliver direct Level 1 and Level 2 technical assistance to on-site personnel.
• Validate the functionality of new technical implementations through testing.
• Liaise with end-users and project stakeholders to align technical activities.
• Prepare and deploy laptops, desktops, and other devices via imaging and staging.
• Execute hardware replacements and assist with broader device rollouts.
• Configure complete workplace setups, including monitors, peripherals, and computers.
• Diagnose and resolve issues related to hardware, software, and device settings.
• Record all incidents, completed tasks, and technical observations.
• Forward complex problems to specialized support teams when necessary.

Requirements

• Demonstrated background in providing Level 1 and Level 2 IT support.
• Solid hands-on experience with end-user computing environments.
• Familiarity with device imaging, staging, and replacement workflows.
• Proven ability to set up and configure workplace hardware and accessories.
• Strong diagnostic skills for hardware, software, and operating system issues.
• Capacity to work autonomously while maintaining clear communication with users.
• Availability to be on-site three days per week for the project's duration.
• Fluent proficiency in English.