IT Support Engineer (f/m/d)

Hexagon Robotics seeks an IT Support Engineer in Zürich to manage end-user support, Linux troubleshooting, and office infrastructure for a growing robotics team.

This position supports Hexagon Robotics’ mission to build humanoid robots for industrial use. The role is critical during a growth phase, initially reporting to the Director of Operations before a dedicated IT Manager position is created. The successful candidate will help define IT processes in a dynamic scale-up environment rather than maintaining an existing, rigid structure.

Responsibilities

• Serve as the primary support contact for over 150 staff members, managing the entire ticket lifecycle from initial triage through to resolution or escalation.
• Address technical incidents rapidly to meet strict service level agreements.
• Handle the complete IT aspect of employee onboarding and offboarding, including device imaging, account creation, access provisioning, and secure data removal.
• Oversee the full lifecycle of end-user hardware, covering procurement, inventory management, deployment, repairs, and eventual retirement of devices.
• Lead the technical setup for new office spaces, including site visits, network infrastructure planning, cabling, and workstation assembly.
• Collaborate with engineering teams to understand their Linux-based workflows and ensure support solutions align with their specific technical needs.
• Act as the local liaison between the Zurich office and the global Hexagon IT organization, coordinating on security policies and shared systems.

Requirements

• Demonstrated experience providing end-user IT support in fast-paced or demanding environments.
• Essential proficiency in troubleshooting Linux operating systems, applications, and connectivity issues.
• Strong practical skills in diagnosing and resolving daily Linux desktop problems.
• Hands-on experience with laptop imaging, provisioning, and managing hardware lifecycles.
• Working knowledge of identity and access management processes for user transitions.
• Solid understanding of networking fundamentals, including Wi-Fi, switching, and office infrastructure setup.
• Fluent command of the English language.

Nice to have

• Proficiency in the German language.

What the company offers

• 25 to 30 days of vacation, depending on age.
• A CHF 500 credit toward sustainable commuting.
• Performance bonuses and substantial pension contributions.
• Opportunities for tailored professional training and development.
• Assistance with relocation to ensure a smooth transition.
• Discounts on health, mobility, and entertainment services.
• Regular team events and a flat hierarchy that values employee input.

About the company

Hexagon Robotics fosters a warm, international workplace culture grounded in mutual respect and collaborative teamwork.

• A supportive international environment.
• Values placed on respect and collaboration.