IT Support Specialist

Proton seeks a Mid-level IT Support Specialist in Geneva to manage internal infrastructure and support millions of users in a hybrid, fast-paced environment.

This position supports the IT team at Proton, a company dedicated to user privacy. The specialist will handle technical operations for employees while ensuring reliable service for the broader user base that relies on the company's secure platforms.

Responsibilities

• Identify and fix hardware, software, and access problems for staff members.
• Configure, set up, and maintain IT devices for both new hires and current employees.
• Establish and upkeep network connections and associated devices.
• Administer Mobile Device Management (MDM) solutions across at least two major operating systems.
• Manage the Microsoft 365 ecosystem, including user accounts and license assignments.
• Utilize Atlassian tools like Jira and Confluence for workflow management.
• Install and maintain meeting room technology, including audio-visual and conferencing systems.
• Enhance the speed and reliability of internal IT processes.
• Investigate and implement AI-driven tools to improve support efficiency and internal workflows.
• Keep detailed records of IT activities and provide clear guidance to end users.

Requirements

• At least three years of professional experience in IT support or operations.
• Solid grasp of core networking concepts.
• Practical experience using Mobile Device Management (MDM) platforms.
• Working knowledge of Windows, Linux, and/or macOS environments.
• Ability to write basic scripts for automation or troubleshooting.
• Proven experience managing Microsoft 365 and Atlassian product suites.
• Comfort with using AI tools for daily tasks and creating simple automations.
• Strong analytical abilities and problem-solving skills.
• Excellent communication and customer service capabilities.
• Capacity to work autonomously and collaborate effectively within a team.

Nice to have

• Experience or interest in integrating AI solutions into existing IT systems and tools.

What the company offers

• Stock options that allow employees to become owners of the company.
• Provision of necessary hardware and software for the role.
• Opportunities for career growth through challenging projects and ownership.
• Comprehensive health insurance, retirement plans, generous leave, and wellness support.
• Daily lunch and snacks provided in the offices.
• Reimbursement for public transport, bike allowances, or parking fees.
• Flexible working hours focused on results rather than strict clock-in times.

About the company

Proton operates with a unique model where it answers solely to its users, avoiding influence from advertisers, investors, or governments. The company fosters a culture that values in-person collaboration across its various office locations.

• The company prioritizes user privacy over external pressures from advertisers, investors, or governments.
• In-person collaboration is highly valued across multiple office locations.