Senior IT Support Specialist

Lyra Health seeks a Senior IT Support Specialist in Wallisellen to manage IT operations for users across Switzerland, France, Spain, Belgium, the Netherlands, and Hungary.

This position serves as the primary technical contact for employees in multiple European countries, ensuring seamless IT infrastructure and user support. The specialist will handle onboarding processes, device management, and complex troubleshooting while collaborating with global teams to maintain high-quality service standards.

Responsibilities

• Partner with the global IT department to maintain infrastructure that delivers reliable technical solutions.
• Manage the complete employee lifecycle from onboarding to offboarding, including account creation and IT induction sessions.
• Serve as the main point of contact for IT inquiries, responding promptly via email, Slack, Zoom, and other channels.
• Install, configure, and maintain MacBook devices for end-users.
• Oversee vendor relationships and manage procurement workflows.
• Develop and maintain user documentation and frequently asked questions.
• Deliver training sessions to help non-technical staff understand IT tools and processes.
• Escalate intricate technical issues to specialized teams when required.
• Work closely with cross-functional teams and other IT professionals to resolve issues.

Requirements

• Proven experience in IT support or a similar role.
• Fluency in both English and German, including reading, writing, and speaking capabilities.
• Strong expertise in administering MacBooks.
• Knowledge of Google Workspace and Okta administration.
• Familiarity with ITSM platforms such as ServiceNow or Jira.
• Solid troubleshooting abilities for hardware, software, and network issues.
• Excellent communication skills to explain technical concepts clearly to non-technical users.
• Ability to prioritize tasks logically and work both independently and within a team.
• Certification in Computer Science, Information Technology, or related fields (Levels 1-3).

Nice to have

• Experience working within an international corporate environment.
• Relevant certifications such as CompTIA A+, Modern Desktop Administrator, or ITIL Foundation.

About the company

Lyra Health is a leading provider of mental health solutions for employers, supporting over 20 million people globally. The company is transforming access to mental health care through Lyra Empower, an AI-powered platform that integrates high-quality care with advanced technology.

• Focus on delivering life-changing mental health care through integrated technology solutions.
• Global impact supporting millions of users across multiple countries.