Regional Service Agreements Operations Manager

Bühler seeks a Regional Service Agreements Operations Manager in Subang Jaya to lead service portfolio growth and execution across Southeast Asia, ensuring operational excellence and customer success.

The company is looking for a manager to drive the expansion and implementation of service agreements throughout Southeast Asia. This position involves partnering with sales teams to broaden the service offering, defining commercial frameworks, and ensuring high standards of operational performance and client satisfaction.

Responsibilities

• Manage the entire lifecycle of service agreements, including remote services, inspections, and maintenance, to guarantee delivery quality and client satisfaction.
• Build and direct a regional support framework covering quotation handling, contract fulfillment, and administrative operations.
• Serve as the main liaison for contractual service issues, ensuring timely execution that meets client expectations.
• Collaborate with sales, project execution, field service, spare parts, and automation departments to provide integrated service solutions.
• Standardize service agreement management processes across the Southeast Asian region to enhance operational efficiency.
• Manage contract renewals, pricing strategies, and cost controls to sustain profitability.
• Create and present service proposals that align customer requirements with business goals.
• Identify, develop, quote, and negotiate complex service agreements.
• Establish and maintain cost calculation models specific to the region, adhering to global guidelines.
• Work with technical, legal, finance, and commercial teams to ensure proposals are accurate, compliant, and competitive.
• Keep detailed records of quotations, contracts, and handover procedures.
• Provide regular updates to stakeholders on proposal status, pricing changes, and contract execution progress.

Requirements

• Bachelor's degree in Business Administration, Engineering, or a related discipline.
• At least five years of experience in value-based selling or front-end commercial roles.
• Deep understanding of maintenance strategies and planning methodologies.
• Strong commercial skills, including pricing, cost management, and risk assessment.
• Excellent stakeholder management, communication, negotiation, and presentation abilities.
• Fluency in English, both written and spoken.
• Self-motivated with an entrepreneurial mindset and a results-driven approach.
• Ability to work effectively in a matrix organization across multiple countries and business units.
• Proven ability to influence stakeholders without direct authority.

About the company

Bühler focuses on creating innovations for a better world, with a special emphasis on healthy, safe, and sustainable solutions. The company aims to balance humanity, nature, and the economy in every decision. Teams up with customers, start-ups, multinationals, and academia to accelerate impact together. Two billion people eat food every day that was produced with Bühler equipment.

• Focuses on creating innovations for a better world, with a special emphasis on healthy, safe, and sustainable solutions.
• Aims to balance humanity, nature, and the economy in every decision.
• Teams up with customers, start-ups, multinationals, and academia to accelerate impact together.
• Two billion people eat food every day that was produced with Bühler equipment.