Senior LIMS and Service Delivery Manager

Solvias seeks a Senior LIMS and Service Delivery Manager to lead the governance, technical development, and operational support of its global LIMS landscape in a regulated environment.

This position provides strategic oversight for the Laboratory Information Management System (LIMS) ecosystem. The role blends technical leadership with operational service delivery, requiring the incumbent to manage a global team, engage with key stakeholders, and ensure the continuous improvement and stability of the LIMS infrastructure across multiple sites.

Responsibilities

• Design, configure, and expand software capabilities within the LIMS framework.
• Work with internal partners to collect business needs and convert them into technical specifications.
• Execute system upgrades, enhancements, and performance optimizations.
• Perform testing, debugging, troubleshooting, and validation procedures.
• Maintain and govern the global LIMS core template and related standards.
• Integrate LIMS with laboratory instruments, enterprise systems, and operational workflows.
• Deliver advanced technical support and resolve complex LIMS issues.
• Guarantee system reliability, availability, performance, and data integrity.
• Serve as the main escalation point for critical operational and technical LIMS incidents.
• Coordinate disaster recovery readiness, business continuity planning, and risk mitigation.
• Manage end-to-end LIMS service delivery across all supported locations.
• Track and report on service level agreements (SLAs), KPIs, and operational metrics.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, or equivalent practical experience.
• Direct experience with LIMS configuration, development, and administration in regulated settings.
• Demonstrated history of supporting global LIMS platforms across various laboratory sites.
• Deep understanding of laboratory workflows, analytical testing processes, and quality systems.
• Familiarity with SDLC and CSV methodologies.
• Proficiency with relational databases, system integrations, and interface troubleshooting.
• Proven background in IT service delivery or service ownership roles.
• Track record of delivering complex LIMS or IT projects in regulated environments.
• Experience leading technical teams in a global or multi-site environment.
• Strong knowledge of LIMS platforms and configuration principles.
• Understanding of ITIL-based service management processes.
• Experience with APIs, system integration, and data exchange mechanisms.
• Strong leadership and stakeholder management capabilities.
• Excellent communication skills with both technical and non-technical audiences.
• Strong analytical and problem-solving mindset.
• Ability to manage global priorities in a regulated, fast-paced environment.
• Strong service ownership and continuous improvement mindset.

About the company

Solvias fosters a collaborative, innovative, and service-oriented culture within the LIMS team.

• Promotes a collaborative and innovative work environment.
• Emphasizes a service-oriented approach within the LIMS team.