Senior Technical Consultant Manager ( m/f/d)

Medtronic seeks a Senior Technical Consultant Manager in Bern to lead clinical, logistical, and digital support for Cardiac Rhythm Management in Switzerland, ensuring operational excellence and enabling commercial growth.

The company is looking for a leader to oversee the operational performance of the Cardiac Rhythm Management support team across Switzerland. This position aims to streamline field operations, handle technical and administrative duties, and allow the sales team to focus on driving business expansion while maintaining high industry standards.

Responsibilities

• Directs the Swiss Cardiac Rhythm Management support team, including inventory and PCS leads, under the Country Cardiac Rhythm Management Lead.
• Guarantees high standards in clinical, logistical, and digital support to boost field efficiency and reduce administrative burdens on sales staff.
• Acts as the link between service operations and commercial teams, aligning daily activities with the national Cardiac Rhythm Management strategy.
• Plans and optimizes resource distribution across territories, balancing on-site and remote support for technical consultants and service staff.
• Collaborates with the Inventory Lead to manage stock levels, reduce waste and urgent orders, and ensure material availability for critical procedures.
• Works with Sales Managers and Customer Service to monitor performance, segment accounts, and tailor support models for optimal results.
• Organizes training programs for customers and new hires, including train-the-trainer initiatives, and ensures adequate coverage during new product launches.
• Oversees failure analysis and troubleshooting activities, ensuring high-quality execution in partnership with the Marketing Failure Analysis Lead.
• Develops team expertise in products and therapies, promoting the use of digital tools and monitoring patient migration to remote platforms like CareLink.
• Provides service and technical consultant oversight for clinical studies, including planning and allocating resources for study-related tasks.

Requirements

• A degree in biomedical engineering, life sciences, nursing, or a related discipline, combined with significant experience in Cardiac Rhythm Management or similar clinical support roles.
• Demonstrated history of leading teams or senior individual contributors within clinical, service, or operational settings.
• Strong capabilities in planning, prioritization, and resource management, with a focus on processes and key performance indicators.
• Experience working closely with sales and commercial teams, preferably within the medical technology or healthcare sector.
• Excellent communication abilities and the capacity to collaborate effectively with multidisciplinary teams and external partners.
• Fluency in English and at least one major Swiss language, such as German or French.

What the company offers

• A competitive salary ranging from 160,800.00 CHF to 241,200.00 CHF annually.
• Eligibility for an annual long-term incentive plan.
• A flexible benefits package designed to support employees at various career and life stages.

About the company

Medtronic is a global healthcare technology leader dedicated to alleviating pain, restoring health, and extending life. With a workforce of 95,000 employees across more than 150 countries, the company focuses on patient-first innovation, improving the lives of over 72 million patients annually. The organization values its employees, recognizing their contributions and sharing in the success they help create, while fostering a culture of purpose, growth, and impact.

• Global leadership in healthcare technology with a mission to alleviate pain, restore health, and extend life.
• A workforce of 95,000 employees working across more than 150 countries to put patients first.
• Innovative medical technologies that improve the lives of 72+ million patients each year.
• A commitment to employee recognition and sharing in the success created by their contributions.
• Opportunities to shape the future of healthcare while building a career grounded in purpose, growth, and impact.