Service Head of COPC GCR

Bühlergroup seeks a Service Head of COPC GCR in Wuxi to lead business cases, develop digital service roadmaps, and shape global standards within a matrix organization.

This position serves as a central figure in the global COPC Initiative, responsible for defining global standards while owning the COPC China business case, including its budget and profitability. The role focuses on creating a roadmap for advanced capabilities such as RemoteCare and digital service delivery, ensuring alignment with broader corporate strategies.

Responsibilities

• Establish, lead, and grow the organizational structure dedicated to COPC business case operations.
• Collaborate closely with existing teams in Customer Service, Sales, and Process Engineering to ensure cohesive operations.
• Oversee customer interactions across all disciplines to guarantee a smooth and positive client experience.
• Maintain regular communication with clients and Customer Relationship Managers to uncover and pursue new business opportunities.
• Share insights with internal business units to enhance service product offerings and digital solution effectiveness.
• Deliver security training related to communication tools to ensure compliance and safety.

Requirements

• Hold a Bachelor’s degree or higher in Engineering, STEM, or a related field.
• Possess substantial background in project management, customer service operations, or automation engineering.
• Demonstrate a proven track record in people leadership and team development.
• Communicate fluently in English.
• Exhibit strong project management abilities alongside foundational knowledge of financial planning.
• Show capability to navigate and communicate effectively within a matrix organization spanning multiple industries and regions.

Nice to have

• Experience working in international environments.
• Proficiency in languages other than English.

About the company

Bühlergroup is dedicated to balancing humanity, nature, and economic goals in every decision it makes. The company collaborates with customers, start-ups, multinationals, and academic institutions to accelerate positive impact. Its mission is to drive innovations that create a better world, focusing on solutions that are healthy, safe, and sustainable.

• Commitment to balancing human, environmental, and economic considerations.
• Focus on creating healthy, safe, and sustainable innovations.
• Collaborative approach with diverse partners including start-ups and academia.